Help!!! Bt and sky im at the end of my tether
edited 29 September 2009 at 7:16PM in Phones & TV
7 replies 1K views
I wanted to change my line rental from BT to SKY. I thought it would be simple but because of the wrong information being given by SKY (They told me to phone BT and cancel my line) its got into a mess. I then phoned BT and told them this and then re rung SKY and they said NO THIS IS WRONG, you need and active line. So i then rang up BT and they said its not a problem as the contract hasnt run out and all will be ok. But is wasnt, as BT still decided to cancel my line even though i told them not to. Subsequently because of this SKY have cancelled my talk package and broadband package. Anyway a month down the line i have a new account and new telephone number by BT (they couldnt re instate my old account even though i got through to an indian call centre and they said the could). So now ive got my new account BT have now decided to bill me for 3months line rental in advance as well as a processing fee as i had to cancel my direct debit and start a new one and this couldnt be done until i got the first bill from them (thats what they said). And SKY are charging me for all the calls made to SKY as i was with them when i was trying to sort all this mess out. I feel i should be getting compensation from both BT and SKY for the almighty !!!! UP theyve both made. Im in the process of complaining at the moment. But the only reason i decided to change my line rental from BT to SKY was because it would be £1 cheaper a month and i would only get one bill. Wot a palava. Has anybody got into this mess and what was the outcome. Any replies would be gratetful as im at the end of my tether.
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