Booked a flight and got scammed by BMI baby

withabix

BA do online check-in, yet you don't need to print off your boarding pass and there is no fee if you decide not to or forget to take it to the airport.

geckofabulous

To me, if something is shielded in small print as this evidently was, then it's purpose is to deliberately mislead by design. Show me one person who's anal enough to read every stream of T&C on every purchase they make and I'll show you a liar

flea72

but the terms dont state you have to print off a boarding card before arrival at the airport.

i suppose i too would assume its the same as when i buy theatre/cinema tickets online, there is a machine at the venue, where you put in your card, and your ticket is printed - or something similar to the 'fast track' service at Argos, where you bypass the tills/cashiers

Quote:
If you’re travelling with hand luggage only, take advantage of speedy online check-in available from Manchester & Alicante . If you make an online reservation and prefer to check-in at an airport you will need to pay £5.00 per person per one way flight

Now not being funny, but it actually states you can 'take advantage of the speedy online checkin at Manchester and Alicante'. to me that would mean i could do it at either of those airports, not that i have to do it before arriving

Flea

budgetflyer

withabix wrote: »

BA do online check-in, yet you don't need to print off your boarding pass and there is no fee if you decide not to or forget to take it to the airport.

BA are a "full service" airline. You also get free newspapers, snacks or meal + often drinks included.
Its not really a fair like for like comparison.

M4RKM

We can go around in circles all night, people who agree, people who don't. going back to the original question of are you entitled to claim back the cost, because you feel you were misled, I personally think you are not. Obviously you don't want to paste the contents of the e-mail, so I can't read it and see if you have a leg to stand on or not..

Other people might think you are, you obviously want that to be the answer, so you need to complain. It is as simple as that.

M

PolishBigSpender

geckofabulous wrote: »

To me, if something is shielded in small print as this evidently was, then it's purpose is to deliberately mislead by design. Show me one person who's anal enough to read every stream of T&C on every purchase they make and I'll show you a liar

It's their own fault if they don't read the terms and conditions before booking.

They're there for a reason - to be read!

gedebage

I travel Ryanair a lot and I have never had a problem with them. I am amazed at how many people have a grudge against them.

Where else can you get a ticket cheaper than a local bus fare to travel anywhere in Europe?

Ryanair is a very successful business because they are giving the customer the choice. It is a 'user pays' system which is fair enough.

It is simply a matter of reading their terms and conditions and their add on charges. They do not hide that information. In fact I always receive emails from them if there are any changes to their charges, flight schedules, etc.

I think some people are lazy and expect everything to be done for them. If you do the research you can travel hassle free with Ryanair.

Mark_Hewitt

Given that printing out the boarding pass is an absolutely fundamental part of the check-in process. There is little excuse for the airline not to make it abundantly clear that is what you need to do. You should not have to trawl through the small print to find this out.

T&C's are there to say what happens in exceptional circumstances, you shouldn't have to read through them to find out what happens normally!

It seems to me that they've fallen into the common trap of the instructions being written by someone very familiar with the system and have omitted the parts which are 'obvious' to them.

PolishBigSpender

Mark_Hewitt wrote: »

T&C's are there to say what happens in exceptional circumstances, you shouldn't have to read through them to find out what happens normally!

Shouldn't you read them regardless, in case they contain something you don't agree with?

Jen151

I can see why you're annoyed.... they've caught you out with their small print. it likely happens to lots of their passengers.

The first time we did online check-in with RyanAir i forgot to print out the boarding cards we got charged a fortune at the ariport. I thought i'd been so careful, but obviously not! Thing is, you wont forget to do it in the future.

Like gedebage says, if you read everything thoroughly you can take advantage of bargain cheap flights, and the airlines will make their money from those who arent quite so thorough

Annoying, but at least it was only a tenner