Spooler SubSystem App stopped working and was closed

Sugar_Coated_Owl

Hoping someone can help. I was printing yesterday and after a while of printing I got the message 'spooler subsystem app stopped working and was closed' now I can't print at all. I typed the error message into Google and tried some of the suggestions to fix the problem but none have worked.

Any suggestions?

Thanks

stboard

Have a look at MS sites:

http://support.microsoft.com/kb/324757

They also have a "let us fix it" option which may solve your issue, or if you know what your doing try following the manual steps.

Hope this helps!

nikki702

I got the same problem and still didnt fix it... I think its some kind of virus....

Good luck

stboard

nikki702 wrote: »

I got the same problem and still didnt fix it... I think its some kind of virus....

Have you tried the MS link ? Did you run a AV check on your computer to check its clean ?

nikki702

Yes the ms fix didnt work for me... I have just opted for print directly to printer AV didnt find nothing but malwarebytes did...

stboard

Couple of things I would try...

1) Check the printer spooler service is running, to do this Click Start > Run > services.msc and hit OK, now scroll down till you see service called "Printer Spooler" have a look to the right of that line and see what the status is i.e disabled/stopped ?

2) If you've cleaned an infected computer, uninstall printer software, download latest from manufacture site and do a clean install as some registry keys may be corrupt/damaged from the infection.

fuzzgun19

I'm using Vista and an getting this problem.

I've tried un-installing the HP software, then re-installing. Also tried running virus & spyware scans, but I still have the same problem.

Can anyone help?



I've also run the "Let us fix it" in post #2, but still have the problem.