Natwest Bank Charges

falguy

Hi all for the second month the Natwest has taking charges from me. I was running a overdraft limit of £200 pound which i was keeping to then last month i checked online banking to find out that i was £400 pound overdrawn thanks to charges of £204 pounds and the bank removing my overdraft without informing me. i went to my branch in dundee to sort it out and pay money in to clear it. i was also told that anyone on benifits are not ment to be chraged chrages and was told to write to custmer relations in borehamwood which i got no joy with but got a nice booklet back....ie....terms and conditions...anyway on looking online yesterday i noticed they have taking another £96 pound chrages....not happy....well looking at the term and conditions booklet it states on page 15.... unarranged overdrafts and unpaid item - chrages..... if we are going to debit ANY of the fees and chrages set out in the table below FROM YOUR ACCOUNT. we WILL give YOU not less than 14 DAYS NOTICE of how much we are going to debit AND when....... this is the second month chrages have been taking and have not been informed. the booklet might tell you how much you might be chraged but its not informing you that you are being chraged and when. .....hopefully my dundee branch has giving me the right address this time to sort it out.

natweststaffmember

falguy wrote: »

Hi all for the second month the Natwest has taking charges from me. I was running a overdraft limit of £200 pound which i was keeping to then last month i checked online banking to find out that i was £400 pound overdrawn thanks to charges of £204 pounds and the bank removing my overdraft without informing me. i went to my branch in dundee to sort it out and pay money in to clear it. i was also told that anyone on benifits are not ment to be chraged chrages and was told to write to custmer relations in borehamwood which i got no joy with but got a nice booklet back....ie....terms and conditions...anyway on looking online yesterday i noticed they have taking another £96 pound chrages....not happy....well looking at the term and conditions booklet it states on page 15.... unarranged overdrafts and unpaid item - chrages..... if we are going to debit ANY of the fees and chrages set out in the table below FROM YOUR ACCOUNT. we WILL give YOU not less than 14 DAYS NOTICE of how much we are going to debit AND when....... this is the second month chrages have been taking and have not been informed. the booklet might tell you how much you might be chraged but its not informing you that you are being chraged and when. .....hopefully my dundee branch has giving me the right address this time to sort it out.

it's actually 21 days after the statement date that the charges go out.
I suspect a few members of staff in Dundee need retraining on benefits and bank cahrges cos they are not correct.
so unless you have paperless statements it would have been sent to you.

falguy

yes i have paprless statments but they should still send out the letter. i just got a letter from them about guaranteed card payment fee for £35 for each transaction which i have made. Which i made WHEN STILL IN CREDIT WHEN I MADE THEN but thanks to not informing me they were taking charges out i was overdrawn when they went though. It states clearly in booklet that they will inform you and IT STATES CLEARLY in my letter today.....we will ALWAYS NOTIFY you IN ADVANCE of how much we are going to debit and when. In no place in booklet or letter does it say that this ONLY APPLYS to statements that are sent out and not paperless statements. If they can send letters out like this one today they should send out letters informing you when and how much chrages are which THEY HAVE NOT ....... Bank in wrong.....Bank has 2 rules.... 1 what the customer has to stick to and 1 that the bank will do what then want. I think you will find this with ALL BANKS.

natweststaffmember

falguy wrote: »

yes i have paprless statments but they should still send out the letter. i just got a letter from them about guaranteed card payment fee for £35 for each transaction which i have made. Which i made WHEN STILL IN CREDIT WHEN I MADE THEN but thanks to not informing me they were taking charges out i was overdrawn when they went though. It states clearly in booklet that they will inform you and IT STATES CLEARLY in my letter today.....we will ALWAYS NOTIFY you IN ADVANCE of how much we are going to debit and when. In no place in booklet or letter does it say that this ONLY APPLYS to statements that are sent out and not paperless statements. If they can send letters out like this one today they should send out letters informing you when and how much chrages are which THEY HAVE NOT ....... Bank in wrong.....Bank has 2 rules.... 1 what the customer has to stick to and 1 that the bank will do what then want. I think you will find this with ALL BANKS.

The guaranteed card payment is taken out when the payment is cleared through the account. I was trying to point out that as far as I was aware that with paperless statements that they are notified on internet banking. To be blunt with you, I don't have paperless statements cos I prefer paper statements with NatWest so I am making the assumption based on other posters on MSE.
Let's not get into a heated argument over this since my advice is always going to be to reclaim the charges regardless of whether, if or when you were notified or not.
Bottom line is reclaim them.

falguy

not getting into heated argument but the bank is wrong and sorry to say your wrong to.

there is an Act of Parliament that Under section 187 of the Social Security Administration Act 1992: apparently, this makes it a criminal offence for banks to take bank charges out of the accounts of people who are entirely dependent on social security benefits.

so if your bank has taken charges out of your Benefits eg:

if you are in receipt of any of the following benefits.
Income Support
Tax Credits
Child Benefit
Job seekers allowance
Incapacity benefit
Disability living allowance
Attendance Allowance
CSA payments
Other DWP payments.

which means:
That the bank can not apply any charges to money received as benefit, and any such charges are unlawful and therefore disallowed.

also any charges from benefits over the last six years can be claimed back as well

natweststaffmember

falguy wrote: »

not getting into heated argument but the bank is wrong and sorry to say your wrong to.

there is an Act of Parliament that Under section 187 of the Social Security Administration Act 1992: apparently, this makes it a criminal offence for banks to take bank charges out of the accounts of people who are entirely dependent on social security benefits.

so if your bank has taken charges out of your Benefits eg:

if you are in receipt of any of the following benefits.
Income Support
Tax Credits
Child Benefit
Job seekers allowance
Incapacity benefit
Disability living allowance
Attendance Allowance
CSA payments
Other DWP payments.

which means:
That the bank can not apply any charges to money received as benefit, and any such charges are unlawful and therefore disallowed.

also any charges from benefits over the last six years can be claimed back as well

I'm glad you have challenged me because thankfully I DO know what I am talking about. The charges as defined in the bank are not "Bank Charges" they relate to specifically when a person is taken to court and the debt is assigned so unfortunately that act does NOT apply to bank charges.
By all means waste your time on arguing the point but when the case goes against you please remember I did tell you.
The only thing you should be using is UTCCR 1999 when you are reclaiming bank charges.
Next Act of parliament you might throw to me is the Tax Credits Act 2002

You have no idea how many times I have read the SSAA 1992 s.187. I'll help you get the charges back but let's stick to what we know can win and not what will lose you your case.

Furthermore, where does the 6 years come into it? That bit is equally incorrect.

spangles39

natweststaffmember wrote: »

I'm glad you have challenged me because thankfully I DO know what I am talking about. The charges as defined in the bank are not "Bank Charges" they relate to specifically when a person is taken to court and the debt is assigned so unfortunately that act does NOT apply to bank charges.
By all means waste your time on arguing the point but when the case goes against you please remember I did tell you.
The only thing you should be using is UTCCR 1999 when you are reclaiming bank charges.
Next Act of parliament you might throw to me is the Tax Credits Act 2002

You have no idea how many times I have read the SSAA 1992 s.187. I'll help you get the charges back but let's stick to what we know can win and not what will lose you your case.

Furthermore, where does the 6 years come into it? That bit is equally incorrect.

Hello (ex) Natweststaffmember,

You seem very informed, so hope you dont mind me asking (i am new to this) If you are starting a claim for bank charges how far back can you go?? Is six years the maximum? I am sure the answer is on the forum somewhere but i cant see it. Many thanks

Spangles:o

natweststaffmember

spangles39 wrote: »

Hello (ex) Natweststaffmember,

You seem very informed, so hope you dont mind me asking (i am new to this) If you are starting a claim for bank charges how far back can you go?? Is six years the maximum? I am sure the answer is on the forum somewhere but i cant see it. Many thanks

Spangles:o

You can claim as far back as you want to but for the purposes of the FSA Waiver on Bank Charges you can only rely on charges from July 2001 if you are claiming financial hardship.