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Edf/scottish £ southern
I had to have my electric meter moved due to it being a health and safety issue.
All relevent parties were informed and paid and dates were sent for excavation , jointing and reconnection.
On the 7th September 09 I had the excavation done. On the 9t SEptember at 8am I was disconnected and was then waiting to be reconnected between 1pm and 6pm the same day. 6 pm came and went phoned supplier who CONFIRMED appointment was set for that date. I was then informed that nothing could be done and I would have to be put on 24 hour emergency call out for reconnection. After 28 hours with no electic and 40 hours of no sleep I was reconnected the folowing day. Now no-body is taking the blame for the mix up and blaming each other. I have had an offer of compensation for Scottish Southern that I feel is inadequate and not a word from EDF. Who is responsible and where do I go from here.?
All relevent parties were informed and paid and dates were sent for excavation , jointing and reconnection.
On the 7th September 09 I had the excavation done. On the 9t SEptember at 8am I was disconnected and was then waiting to be reconnected between 1pm and 6pm the same day. 6 pm came and went phoned supplier who CONFIRMED appointment was set for that date. I was then informed that nothing could be done and I would have to be put on 24 hour emergency call out for reconnection. After 28 hours with no electic and 40 hours of no sleep I was reconnected the folowing day. Now no-body is taking the blame for the mix up and blaming each other. I have had an offer of compensation for Scottish Southern that I feel is inadequate and not a word from EDF. Who is responsible and where do I go from here.?
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Comments
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Your power was disconnected at 8am and not reconnected until 12pm the next day?
Did an engineer come out on an emergency call out for you to get it reconnected?0 -
Thats correct. Although an appointment for reconnection was for the same day disconnected. An engineer arrived approx 11-45am the following day who said he was from the emergency0
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