We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Edf/scottish £ southern

Options
I had to have my electric meter moved due to it being a health and safety issue.
All relevent parties were informed and paid and dates were sent for excavation , jointing and reconnection.
On the 7th September 09 I had the excavation done. On the 9t SEptember at 8am I was disconnected and was then waiting to be reconnected between 1pm and 6pm the same day. 6 pm came and went phoned supplier who CONFIRMED appointment was set for that date. I was then informed that nothing could be done and I would have to be put on 24 hour emergency call out for reconnection. After 28 hours with no electic and 40 hours of no sleep I was reconnected the folowing day. Now no-body is taking the blame for the mix up and blaming each other. I have had an offer of compensation for Scottish Southern that I feel is inadequate and not a word from EDF. Who is responsible and where do I go from here.?

Comments

  • Your power was disconnected at 8am and not reconnected until 12pm the next day?

    Did an engineer come out on an emergency call out for you to get it reconnected?
  • Thats correct. Although an appointment for reconnection was for the same day disconnected. An engineer arrived approx 11-45am the following day who said he was from the emergency
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.