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Dry cleaning disaster
andylong42
Posts: 106 Forumite
My wife has (had) a lovely £120.00 dress that has been dry cleaned by a local independent dry cleaner 3 or 4 times in the past. I was in a hurry to get it cleaned before a christening and had to take it to Johnsons inside an Asda store. The dress has mother of pearl beads on the front and the cleaner (sorry "cleanologist" as they like to be called) told me the process could damage the mother of pearl. They asked me to sign a disclaimer, which I did as I have never had problems in the past.
I went to collect the dress only to be told that there had been a problem. The material has been ruined and marked in several places and the dress is now unwearable. The mother of pearl is fine, however I am worried that they will claim the disclaimer will cover them for ANY problems. They are sending the dress off to be examined, but I am not prepared to accept anything less than compensation for a replacement dress.
Can anyone advise?
I went to collect the dress only to be told that there had been a problem. The material has been ruined and marked in several places and the dress is now unwearable. The mother of pearl is fine, however I am worried that they will claim the disclaimer will cover them for ANY problems. They are sending the dress off to be examined, but I am not prepared to accept anything less than compensation for a replacement dress.
Can anyone advise?
0
Comments
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If their examination comes back to say it was dry cleaned as per instructions, so they won't pay out, then get an independent examination of the dress, and point out that it has been dry cleaned MANY times before without any issues.Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)0
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