What Do I do?

Anihilator

The_Jester wrote: »

The TV is only 20 months old. I purchased the TV from BE Direct, not Samsung.

Eh! where did you get that from? I've no issue with Samsung. I bought the TV from BE Direct therefore the contract was taken out with them. It's up to BE Direct to take the matter up with Samsung not mine.

It's just your offer seems to be from Samsung. Not Be Direct.

I would be very careful here and ensure that you deal solely with Be Direct. As said if its nothing to do with samsung why did you mention their courier service etc.

ThomasK31ly

Do you know what part has failed, if you can find others with the same problem or if it is a known fault with the Tv, you could argue that the failed part was not of a reasonable quality, and that a Tv costing x amount should have lasted longer.

The_Jester

Anihilator wrote: »

It's just your offer seems to be from Samsung. Not Be Direct.

I would be very careful here and ensure that you deal solely with Be Direct. As said if its nothing to do with samsung why did you mention their courier service etc.

I've never spoken to Samsung. BE Direct seem to be trying to distance themselves from their responsibility as the seller. I only mentioned Samsung's courier service because BE Direct said that after speaking to Samsung they agreed to repair the TV but only at an approved repair centre which is at Clydebank (30 miles away). I rejected this as it would cost me an estimated £50 in transport costs. BE Direct refused to pay for these additional costs. I've got to be seen to be trying to negotiate and avert legal action. This will or should be recognised by the judge if it goes that far.

Someone on here mentioned that Samsung carry out a collection service but apparently this is only for in warranty items. I suggested to BE Direct that they arrange with Samsung to collect my TV. This was rejected by BE Direct!

I have no intention of dealing with Samsung directly. BE Direct are just trying it on and trying to shirk their responsibility. I won't let them.

Anihilator

The_Jester wrote: »

I've never spoken to Samsung. BE Direct seem to be trying to distance themselves from their responsibility as the seller. I only mentioned Samsung's courier service because BE Direct said that after speaking to Samsung they agreed to repair the TV but only at an approved repair centre which is at Clydebank (30 miles away). I rejected this as it would cost me an estimated £50 in transport costs. BE Direct refused to pay for these additional costs. I've got to be seen to be trying to negotiate and avert legal action. This will or should be recognised by the judge if it goes that far.

Someone on here mentioned that Samsung carry out a collection service but apparently this is only for in warranty items. I suggested to BE Direct that they arrange with Samsung to collect my TV. This was rejected by BE Direct!

I have no intention of dealing with Samsung directly. BE Direct are just trying it on and trying to shirk their responsibility. I won't let them.

It's very clear to me that Be Direct are saying this offer is Samsungs. Not theres. They may be acting as an intermediary yes but if Samsung don't follow through they will wash their hands.

£50 to get a lift 30 miles!!! Not a very helpful friend you have.

Anyway back to the topic though. Seems to me you need to confirm whose offer this is.

The_Jester

Anihilator wrote: »

It's very clear to me that Be Direct are saying this offer is Samsungs. Not theres. They may be acting as an intermediary yes but if Samsung don't follow through they will wash their hands.

£50 to get a lift 30 miles!!! Not a very helpful friend you have.

Anyway back to the topic though. Seems to me you need to confirm whose offer this is.

BE direct can't wash their hands as they have an obligation under the SOGA. I'm dealing with BE Direct not Samsung.

The distance would be approx 120 miles! 60 mile round trip and I assume they wouldn't repair the TV there and then so I would have to return again to collect the TV.

Are you actually reading my posts or just skimming through them?

The_Jester

ThomasK31ly wrote: »

Do you know what part has failed, if you can find others with the same problem or if it is a known fault with the Tv, you could argue that the failed part was not of a reasonable quality, and that a Tv costing x amount should have lasted longer.

Oddly enough the Tv repair man who wrote the report has 4 Samsung TV's in his shop right now with the same problem. I'm keeping this as an ace card in case it goes to court.

Esqui

Maybe you should ask BE what sort of report they require to accept that the TV is inherently faulty? If the one you've produced is apparently inadequate.

I cannot see them winning here.

ThomasK31ly

Esqui ...I dont know the procedure at currys, but I would have thought that if the Op submitted an engineers report, then the retailer would normally arrange for the unit to be looked at on the basis of that report. (The Op states he was forced to get a report done)

The fact that it seems Samsung have not even seen the Tv, suggests that the fault given in the engineers report is not one that could possibly be inherent, such as wear and tear customer miss-use such as damage from an external source? ect.

I would take the advice of Esqui and question the retailer about why the report seems inadequate.

The_Jester

This is an excerpt from the engineers report. It seems straightforward to me.

http://img3.imageshack.us/i/reportedited.pdf/

The_Jester

An update about this:

BE Direct have finally accepted their responsibility. I had the tv repaired on Saturday morning by my local tv repair guy (report writer). Be-direct are going to refund me the total cost when I send them the receipt. It wasn't easy though and took 3 weeks of emails back and fro. Twice I almost went in to my local sheriffs court to begin legal proceedings.

When I collected the tv on Saturday the tv repair man told me BE Direct had been on the phone to him for 20 mins. Apparently they were quite aggressive with him and questioned his capability and then if he was prepared to stand up in court. When he told them he had 4 Samsung tv's in for the same problem apparently they went berserk. The tv guy was quite shook up and upset by the whole incident but said he knew he was right and wasn't going to let them intimidate him which is exactly what they were trying to do.

I'm surprised a company would go to these lengths to avoid their statutory responsibility.

Anyway it all ended as I wanted but I definately won't be buying anything again from BE-Direct in future. Lets hope they pay me when I send the invoice.