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Buyer wants to return faulty item
patchkipper
Posts: 124 Forumite
I sent a perfect video in a jiffy bubble bag (i have always had positive feedback re. packaging). However, she is saying it arrived broken and won't play. I had a certificate of posting, what should I do now. I am miffed as it left me in perfect conditon. Any help much appreciated.
What goes around - comes around
give lots and you will always recieve lots
give lots and you will always recieve lots
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Comments
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Get a form from the post office, and claim for damaged goods. She will need to retain the item and packaging and the form will tell you what to do with it all. If you sell a lot, it's worth having one or two of these to hand as the form also covers lost items.patchkipper wrote:I sent a perfect video in a jiffy bubble bag (i have always had positive feedback re. packaging). However, she is saying it arrived broken and won't play. I had a certificate of posting, what should I do now. I am miffed as it left me in perfect conditon. Any help much appreciated.So many glitches, so little time...0 -
Tell her once you have received it back and checked its faulty you will refund her - but not until she has returned it - then if it isnt faulty its upto you whether you refund the postage or how much of the money you refund her!Weight Loss - 102lb0
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hjb123 wrote:Tell her once you have received it back and checked its faulty you will refund her - but not until she has returned it - then if it isnt faulty its upto you whether you refund the postage or how much of the money you refund her!
A faulty item should have all the original item cost and post and packing refunded. If the buyer paid by paypal that's what she will get anyway, and paying by any other method should not make a difference.
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patchkipper wrote:I sent a perfect video in a jiffy bubble bag (i have always had positive feedback re. packaging). However, she is saying it arrived broken and won't play. I had a certificate of posting, what should I do now. I am miffed as it left me in perfect conditon. Any help much appreciated.
Ask for the item back and replace it if you have another one. I only do refunds if I can't supply another new one.0 -
Thanks ever so much for all the advice much appreciated.What goes around - comes around
give lots and you will always recieve lots0 -
If the buyer returns the item and it is faulty you should also refund them the return P&P on top of either replacing the item or refunding the full price paid.
If the dispute results in a paypla claim however, paypal make the buyer pay for return P&P.
G0
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