Faulty Samsung TV from Comet & Safety concerns over repairs

johnboy12

Hi forum newbie here! Can anyone help?

Recently my 11 months old Samsung lcd TV has developed a number of problems. As its under 12 months old I contacted comet who arranged for engineer visit. When he arrived he immediately diagnosed one of the problems, a faulty Screen and said he would order a new one. Thinking he had forgotten about the other problem I reminded him and he told me that the new screen might cure the other problem (distorted sound I learned to live with that’s been getting worse over the last few months) but the problem has been there since the TV was bought so I don’t think it’ll fix it, then again I’m no expert.

Although I know retailers have the right to repair a faulty item, I’m not too happy about it. From what I’ve been told most of the parts inside the TV will be replaced, including the screen and after this I still might still be left with distorted sound. This will probably result in yet another visit, more days off work, more parts replaced and the TV taken apart and put back together yet again, this is what I’m worried about. The TV is wall mounted in a living room and I’m worried that if it’s taken apart multiple times it might not be as secure/safe/solid/strong as it once was. I have small children and it might sound stupid but I have visions of it falling off the wall with them playing on the floor below.

I have phoned Comet who basically said that as the engineer has stated it can be repaired that’s what they’ll try and do first, I didn’t mention the safety worries though. I must admit the people I’ve spoken to each time I’ve phoned have been more than helpful and that goes for engineer too. Although I don’t think i have a leg to stand on here do I have to accept such a major repair or possibly even multiple repairs On a TV which was basically faulty from day one? Any advice would be appreciated!

Older_but_not_wiser_2

If it was faulty from day 1, why didn't you say something when you first turned it on?

Jakg

If your wallmount isn't strong enough to have a TV taken on and off it a few times it shouldn't be up there.

johnboy12

When it was new the sound problem wasn’t as bad as it is now, we got used to it as the tv was otherwise perfect until now. Over the last few months its gradually gotten worse, it’s a constant ringing/buzzing noise that only disappears when you turn the volume down to zero or mute it

As for the wallmount, its not that I’m worried about. It’s the amount of times the TV will be dismantled and put back together for the repairs.

Caparn

You're also covered by the "Sale of Goods Act 1979 (as amended)" for six years after you purchased the item.
http://www.bbc.co.uk/blogs/theoneshow/consumer/2009/07/03/sale_of_goods_act_letter_downl.html

Older_but_not_wiser_2

johnboy12 wrote: »

When it was new the sound problem wasn’t as bad as it is now, we got used to it as the tv was otherwise perfect until now. Over the last few months its gradually gotten worse, it’s a constant ringing/buzzing noise that only disappears when you turn the volume down to zero or mute it

As for the wallmount, its not that I’m worried about. It’s the amount of times the TV will be dismantled and put back together for the repairs.

If it is a professionally done job, you should have nothing to worry about regarding the wall mount and the tv being taken apart and put back together again.

I'm still confused why you didn't report the sound fault initially. I've got a Samsung LCD, 40", and if it wasn't perfect when I bought it, I'd have been straight back to the shop with it.

You've obviously been unlucky, because Samsung have a very good reputation for quality and reliability.

johnboy12

I admit it was my own stupidity not doing anything about the sound problem when I bought the TV but it was only a niggle on an otherwise perfect TV. Had I known then that the fault would have gotten this bad I would have taken it back.

Actually I don’t doubt the mount or the quality of the repair, the TV we had before the Samsung was hung on the same mount and it weighed twice as much. The engineer seems to know his stuff so I’m sure he'll do a decent job but there’s doubt in my mind, sounds daft I know lol

But I’m also annoyed at the possibility of having another repair done if the first repair doesn’t fix the sound problem.

Esqui

You're getting worked up about something that hasn't even happened yet. Wait for the repair to be done - the sound may be fixed with the new screen, or they may fix the sound at the same time.

KILL_BILL

when they come back and fix the screen as mentioned get the engineer to stay to prove that the sound issue has / has not been fixed with the refiiting of the screen

if not then till him to stay until he fixes it bearing in mind that he told you before it would be fixed by replacing the screen

woody01

Caparn wrote: »

You're also covered by the "Sale of Goods Act 1979 (as amended)" for six years after you purchased the item.
http://www.bbc.co.uk/blogs/theoneshow/consumer/2009/07/03/sale_of_goods_act_letter_downl.html

Didn't take long for someone to chirp in with that one.

The SOGA will not stand up in this case.
Why?
Although the problem was there originally the OP ignored the issue.
PROVING this is an inherent fault would probably cost more than the TV itself (if possible at all).

johnboy12

I’m not getting myself worked up, I just find it really annoying that possibly I’ll have accept multiple repairs on something which has never really been right since day one, I know I should have had it sorted. Hopefully everything will be sorted out when the new screen goes in but I’m not holding my breath, seems a common problem with Samsung lcds 19”-32” there’s even a youtube video about it lol so it seems that the sound problem could be an inherent fault. I’ll wait and see what happens when the new screen goes in and just so you know the cost for the screen alone will be around £400 ex VAT and the TV only cost £410 lol