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Staples :: Christmas 3 Months Early
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Smickan
Posts: 1,053 Forumite
http://hewlettpackardproblems.blogspot.com/ The entire story << I've got serious short term memory issues which is why I kept a blog and also why this post may be a little vague 
Staples are amazing. I'd been battling with HP for 20 days and getting absolutely nowhere. In a fit of temper I guess at the email addresses for the vice president/ceo/etc of Staples at 8.45pm on Wednesday night and sent him a copy of the email (it's all on the link) and told him the troubles I had, highlighting the bits relevant to Staples. It was all v long winded but bless his heart he replied at 9.15 that night copying in another manager and promised to get it resolved in 48 hours.
The other manager telephoned me on Friday and apologised for everything - despite it being HP's fault and not Staples - and explained that Staples were going to swap my laptop for a new one that I could choose despite the fact HP still had my old one.
HP are going to send it onto Staples who will have it looked at independantly and keep me informed to see if what HP said is true and look into the heating problem.
The manager offered to have the area manager there with me to make the best choice in laptop - and arranged for me to meet him there at 1pm which I did.
The AM helped me choose a laptop that had everything I needed and far better specs than what I had (Acer Timeline 5810T), ignored the fact it was £200 dearer than I'd spent on the original one, gave me a free stand and a free piece of backup software.
He also told me that the head UK HP boss person is involved! (which surprised me considering the whole fact that I still haven't had a reply to my initial email a week ago)
So, Peter, Ian and Mark of Staples - you guys are amazing and a real credit to the company. Staples really set themselves apart from others when it comes to customer service!
:T
Staples are amazing. I'd been battling with HP for 20 days and getting absolutely nowhere. In a fit of temper I guess at the email addresses for the vice president/ceo/etc of Staples at 8.45pm on Wednesday night and sent him a copy of the email (it's all on the link) and told him the troubles I had, highlighting the bits relevant to Staples. It was all v long winded but bless his heart he replied at 9.15 that night copying in another manager and promised to get it resolved in 48 hours.
The other manager telephoned me on Friday and apologised for everything - despite it being HP's fault and not Staples - and explained that Staples were going to swap my laptop for a new one that I could choose despite the fact HP still had my old one.
HP are going to send it onto Staples who will have it looked at independantly and keep me informed to see if what HP said is true and look into the heating problem.
The manager offered to have the area manager there with me to make the best choice in laptop - and arranged for me to meet him there at 1pm which I did.
The AM helped me choose a laptop that had everything I needed and far better specs than what I had (Acer Timeline 5810T), ignored the fact it was £200 dearer than I'd spent on the original one, gave me a free stand and a free piece of backup software.
He also told me that the head UK HP boss person is involved! (which surprised me considering the whole fact that I still haven't had a reply to my initial email a week ago)
So, Peter, Ian and Mark of Staples - you guys are amazing and a real credit to the company. Staples really set themselves apart from others when it comes to customer service!
:T 0
Comments
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I recently paid a visit to Staples for the first time in years and was amazed at how competitive some of their prices were, especially with computer related items.
Nice to see that they also have good customer service and deserve to do well.0
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