Ordered coat, out of stock, but card charged!!!

coconutaddict

I ordered a Berghaus coat from simplyhike.co.uk on 15th September. It showed on the website that it was in stock.

I get an email back on 21st stating the item is out of stock and suggesting a replacement in a different colour.
I replied stating I only wanted the initial colour I had ordered, and therefore asked them to cancel my order.
They confirmed the order was cancelled on the 22nd.

Today, I get my Visa bill (which I always pay off in full), and guess what, the amount of £55.46 was billed for on the 15th.

The website states the charge is made on dispatch of the item.

I have emailed them today to complain. I have phoned too, but they have a 24 hour order line available all weekend, but no customer services until 10am Monday to speak to. I work full time Monday to Friday and have difficulty making personal calls while at work, but will have no choice but to leave it till Monday to sort out!!!

I am really annoyed to say the least.

When they refund me my money, my visa bill statement is already in, so how do I pay the total bill amount, minus the refund amount without being charged interest???

I will never deal with them again after this hassle!

Widelats

Unlucky, i reccomend telling your bank to charge them instead for the mistake, and tell the berghaus coat seller to pay your costs and interest.

dmg24

If the retailer processes the refund prior to your cc payment being due, you will not incur any interest on the amount. Problem solved!

Mark_Hewitt

Widelats wrote: »

Unlucky, i reccomend telling your bank to charge them instead for the mistake, and tell the berghaus coat seller to pay your costs and interest.

Rather dramatic! I expect when the OP gets through to the customer service department they will sort it out prompty.

Remember you can only do a chargeback after giving the company concerned sufficient time and notice to fix the issue themselves.