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Problem with Amazon buyer claims VHS snapped when rewound

rawkmachine
rawkmachine Posts: 26 Forumite
edited 2 January 2010 at 2:33PM in Ebay, auctions, car boot sales, post & parcels
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Comments

  • lisawood78
    lisawood78 Posts: 3,884 Forumite
    Did you rewind it before sending it?
    2 angels in heaven :A
  • delain
    delain Posts: 7,700 Forumite
    well sometimes they do do that!
    Mum of several with a twisted sense of humour and a laundry obsession :o:o
  • rawkmachine
    rawkmachine Posts: 26 Forumite
    lisawood78 wrote: »
    Did you rewind it before sending it?

    No I had watched it to check it played ok, the tape was perfect, so it was at the end, the buyer rewinded it and they apparently snapped it.
  • x_zombie_x
    x_zombie_x Posts: 18 Forumite
    I dont really see how its your fault if you say the tape was fine and it broke while it was in their possession!! Once they have recieved the item surely its their responsibility.

    I would ask them to return the tape so you can inspect the damage and consider giving them a refund. If you dont hear anything back then I guess you can assume things are not what they seem!

    While most people are honest in this situation there are a lot of people out there who will try anything.
  • x_zombie_x
    x_zombie_x Posts: 18 Forumite
    Or rather than post it back request a photo of the damage?
  • rawkmachine
    rawkmachine Posts: 26 Forumite
    The buyer could easily just snap the tape on purpose now though if I ask for a photo or to send it back to me ( useless snapped Video ) and Amazon will still require me to refund them.

    Anyone with experience of Amazon A-Z claims will they definately be in favour of the seller on this?
  • SpammyTheSpammer
    SpammyTheSpammer Posts: 1,773 Forumite
    Part of the Furniture Combo Breaker
    rawkmachine wrote: »
    .... a Used VHS tape for £10.... the 'hard to find vhs'

    I am DYING to know what it was! Round our way, VHS videos go for about 5 for a pound at carboots. Was it a 'specialist' video? Not even new?
    I am a cow so cannot speak Bullshine but I do recognise its smell when I come upon it.
  • soolin
    soolin Posts: 74,955 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Amazon will almost certainly find in favour of the buyer however I would pre empt any claim via Amazon and ask for the tape to be returned first.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • soolin
    soolin Posts: 74,955 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    SpammyTheSpammer wrote: »
    I am DYING to know what it was! Round our way, VHS videos go for about 5 for a pound at carboots. Was it a 'specialist' video? Not even new?


    I sold a copy of this last year for around £16.

    http://www.amazon.co.uk/Tales-Riverbank-Chapter-1-VHS/dp/B00008T68I/ref=sr_1_8?ie=UTF8&s=video&qid=1253826265&sr=1-8
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • rawkmachine
    rawkmachine Posts: 26 Forumite
    SpammyTheSpammer wrote: »
    I am DYING to know what it was! Round our way, VHS videos go for about 5 for a pound at carboots. Was it a 'specialist' video? Not even new?

    1992 movie Kid N Play Class Act :grin: . It was like New though
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