Reid Furniture Warranty Through Homeserve

garron

Hi all,

I hope you can help offer some advice to a problem my sister in law is currently having.

She bought a leather sofa from Reid furniture in August 2007. She also took out the five year warranty for an extra £300ish. This warranty covered Accidental Leather Damage, Staining and Structural Defects.

Within the last few months she has noticed a serious 'sagging' or 'uneveness' throughout both sofas. She told Homeserve of this and they sent out an assessor. He knew what the problem was and said he could easily fix in about 90 minutes and off he went.

Then she received letter from Homeserve basically saying the assessor confirmed 'damage due to migration of foam' and that it is not an 'insured peril under the terms and conditions of the warranty'

I think, as does she, that this 'migration of foam' [maybe for the winter :rotfl:] is covered under the warranty. You would not expect this type of damage to occur within two years of purchase.

Thank you in advance of any advice given

Oscar_The_Grouch

If you don't agree with the findings of the assessor, you should complain about their decision. The policy will contain details of the complaints procedure.

woodie42

garron wrote: »

Hi all,

I hope you can help offer some advice to a problem my sister in law is currently having.

She bought a leather sofa from Reid furniture in August 2007. She also took out the five year warranty for an extra £300ish. This warranty covered Accidental Leather Damage, Staining and Structural Defects.

Within the last few months she has noticed a serious 'sagging' or 'uneveness' throughout both sofas. She told Homeserve of this and they sent out an assessor. He knew what the problem was and said he could easily fix in about 90 minutes and off he went.

Then she received letter from Homeserve basically saying the assessor confirmed 'damage due to migration of foam' and that it is not an 'insured peril under the terms and conditions of the warranty'

I think, as does she, that this 'migration of foam' [maybe for the winter :rotfl:] is covered under the warranty. You would not expect this type of damage to occur within two years of purchase.

Thank you in advance of any advice given

I would be wary of wasting money with Reid Furniture and with any kind of warranty involving Homeserve. I also had trouble with a leather sofa from Reid Furniture; in my case peeling of the leather. Reid's response was a very curt "it's out of guarantee so it's not our problem". Homeserve's warranty document specifically lists "peeling of leather" amongst faults covered but they still wrote to me stating that "peeling of leather is not an insured peril". If an insurance company is not prepared to follow its own warranty guidelines what are we to do?