BT Connection Charge when moving house

desperate+determined

HI,

Need advise....

I've just moved house and spoke to BT about taking my account with me.. They assured me very straight forward. (Great I thought!)

However..... They say I don't have a landline at my new house.. I disagree as the socket is on wall , i can plug a phone in and call out and hold a conversation (with bt lol)

They instead there is not line of any description attached to the house and insist I have to pay £122.50 poss £195.00 to get line in and working. They insist I need to allow an engineer access to my house to fit a socket! (Why? - i have one)

When I call BT i keep getting passed through numberous departments and end up getting no definate answer. Except Line is not in and needs setting up.
To top it off I had a text from BT saying you line is install and your new number is ............(obviously not going to publish it on here lol)
But there are still insisting its not set up and I have to pay.


Please help, its driving me crazy!

DD

Heinz

Have you told BT then number of the line you're calling them from? Dial 17070 if you don't know it. They will then be able to trace it if it's one of their lines.

In any case, although BT's standard installation charge is £122.50, at the moment (at least until the end of December - although the official BT Price List Notice 06/09 which gives the details hasn't been amended yet), they have a free installation offer on if you agree to a 18 month contract and to making at least 10 chargeable or inclusive calls per month.

If you can comply with those requirements, ask for the free installation offer (they are not allowed to offer it to you, you have to ask) but, if you still get baulked, ask for the Customer Options Team and then ask again. Eventually, you will reach someone who knows about the offer.

BT company representative, please will you arrange, as you did last time it was extended, for the end date on the third line of the BT Price List Notice 06/09 'Calling Plans - Line Connection Special Offer' to be updated.

http://www.serviceview.bt.com/list/p...Impl337855.htm

desperate+determined

Heinz wrote: »

Have you told BT then number of the line you're calling them from? Dial 17070 if you don't know it. They will then be able to trace it if it's one of their lines.

In any case, although BT's standard installation charge is £122.50, at the moment (at least until the end of December - although the official BT Price List Notice 06/09 which gives the details hasn't been amended yet), they have a free installation offer on if you agree to a 18 month contract and to making at least 10 chargeable or inclusive calls per month.

If you can comply with those requirements, ask for the free installation offer (they are not allowed to offer it to you, you have to ask) but, if you still get baulked, ask for the Customer Options Team and then ask again. Eventually, you will reach someone who knows about the offer.

BT company representative, please will you arrange, as you did last time it was extended, for the end date on the third line of the BT Price List Notice 06/09 'Calling Plans - Line Connection Special Offer' to be updated.

http://www.serviceview.bt.com/list/p...Impl337855.htm

The number displays as unknown so don't know it but will try that 17070 thing.

Why don't they tell you about free connection.. or is it basically they are out to scam everyone.

I just find the whole process extremely tiring and complicated.

Thanks for your advice heinz, it is appreciated.

dd

desperate+determined

desperate+determined wrote: »

The number displays as unknown so don't know it but will try that 17070 thing.

Why don't they tell you about free connection.. or is it basically they are out to scam everyone.

I just find the whole process extremely tiring and complicated.

Thanks for your advice heinz, it is appreciated.

dd

BT have been intouch and insist I have to pay the £122.50 connection charge. And I can't use the free line connection offer. My house is a new build (1 yr old) so they so that the free line connection is not applicable! Are they correct? I feel like i'm be taken for a ride.

Heinz

More BS from BT. Where in Notice 06/09 does it exclude new builds?

Try 0800 100 444.

BT_company_representative

Hi desperate+determined, I am not sure why you are being advised that you cannot take up the free line connection offer if you could please PM me your details i will take a look into this for you. David

desperate+determined

BT_company_representative wrote: »

Hi desperate+determined, I am not sure why you are being advised that you cannot take up the free line connection offer if you could please PM me your details i will take a look into this for you. David

Have pm'd BT rep Stuart as I had a rant on someone elses thread to. Thanks David

desperate+determined

Heinz wrote: »

More BS from BT. Where in Notice 06/09 does it exclude new builds?

Try 0800 100 444.

It doesn't, unless they use invisable ink. :rotfl:
Have to keep smiling or i'll cry. BT rep stuart on the case!! Think BT need to install a new telephone system - one that doesn't cut you off when they place you on hold!! :T

Heinz

desperate+determined wrote: »

It doesn't, unless they use invisable ink. :rotfl:
Have to keep smiling or i'll cry. BT rep stuart on the case!! Think BT need to install a new telephone system - one that doesn't cut you off when they place you on hold!! :T

Makes you think they must have developed a special 'hold' button - it's called the 'can't be arsed button' specifically to get rid of those "troublesome customers who actually want me to do something."

nikki2804

I had this problem!!!They wouldn't give me the free installation so I ended up with Talk Talk (yes I can hear the groans) but connection was only £50-£60. Better than £122. Was A BT engineer that switched us on aswell!!

And apart from the occasional !!!! calling to sell me a phone line (from TT and asking for the wrong person, there not there, start abuse from TT) weve had no problems

desperate+determined

Heinz wrote: »

Makes you think they must have developed a special 'hold' button - it's called the 'can't be arsed button' specifically to get rid of those "troublesome customers who actually want me to do something."

You've sussed them out too heinz! :T Well least the BT reps on here know there stuff! I want one of those phones for my desk at work!