I knew it ... how predictable BT!

serbask

After being on hold with BT for 20 mins for the 3 time in 1 day I decided to go oniline and complain via email. I typed in my query/complaint and hit the send button. To my shock, my phone rang 30 seconds later and it was BT asking how they could help me.......

..... after a very helpful conversation that sorted out all my problems, I commented to my friend that either a flock of pigs had just flown over my house or BT are up to something. lowandbehold, the next day a consumer e-communications satisfaction survey landed in the inbox the next day. How predictable.

Of course it was filled in based on my usual experinence with them, and in the 'other comments' box I asked them if they could keep up the good service rather than stop once their survey is completed!

desperate+determined

serbask wrote: »

After being on hold with BT for 20 mins for the 3 time in 1 day I decided to go oniline and complain via email. I typed in my query/complaint and hit the send button. To my shock, my phone rang 30 seconds later and it was BT asking how they could help me.......

..... after a very helpful conversation that sorted out all my problems, I commented to my friend that either a flock of pigs had just flown over my house or BT are up to something. lowandbehold, the next day a consumer e-communications satisfaction survey landed in the inbox the next day. How predictable.

Of course it was filled in based on my usual experinence with them, and in the 'other comments' box I asked them if they could keep up the good service rather than stop once their survey is completed!

Hi,
how do you complain? I havejust come off the phone to BT after 26 mins. Within the 1st 7 mins I was passed around numberous people in and out of uk. I was completely unsatisfied with there attitude and want to complain.

Hope you got sorted.

DD

serbask

I bet if you go to their website and fill in the 'email us' form they will phone you back! then when they send you the questionnaire have a rant about their phone system!!!

desperate+determined

serbask wrote: »

I bet if you go to their website and fill in the 'email us' form they will phone you back! then when they send you the questionnaire have a rant about their phone system!!!

Done, lets see what response I get? Thanks

luxor4t

We had a nightmare experience with BT: phone AND on-line customer service, esp with the call centre. Our complaints were totally & utterly ignored (usually by hanging up or not replying to e-mails).

We finally got resolution thanks to the BT Reps on this forum.

BT_company_representative

HI desperate+determined

Sorry to read about he problems your having there, if you like drop me a pm on here with some more information and I'll do my best to help you.

Stuart

desperate+determined

BT_company_representative wrote: »

HI desperate+determined

Sorry to read about he problems your having there, if you like drop me a pm on here with some more information and I'll do my best to help you.

Stuart

I have pm'd you. Thanks