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Ikea home card
Thriftkitten
Posts: 1,242 Forumite
in Credit cards
Hi I am hoping someone can offer some advice
I applied last week for the Ikea home card financed by Ikanno and after submitting the application it came back with this message...
"Thank you for your Ikea Home Card application.
It appears that we have already processed an application for you in the past. Therefore we cannot proceed with this particular request for an Ikea Home Card at this time.
If you have any queries, please do not hesitate to contact us on 0844 856 5744"
I monitor my credit files with experian and my score is in the "fair" category with no missed payments and all satifactory, so I saw no reason to be declined and called the above number to discuss it,
I was told by the lady at ikanno that they could not find my online application on their system and that I should call back next week, which I did yesterday and was told this time that I was also no where to be found, when I explained the message that I got after submitting it online she said that she couldnt understand it and that if I was declined it would be on their system and within 3-5 days I would receive a letter from them, but that without appearing on their system i wouldnt be getting one.
She advised me that there may have been a glitch and that I should try and apply again, which I did yesterday and once I submitted it I got the exact same message as the last time, I promptly called Ikanno back and relayed the whole thing to another man and he spoke to his manager as he too could not find me on the sysstem for either or the 2 applications and once again stated that normally I would receive a decline letter from them!
I also monitor my credit files with experian who Ikanno use to search for credit applications and there has been no search from them at all for either applications.
I am a little worried about it as Ikanno couldn't come up with a solution to this problem and when I read the above message it almost appears that I could have some application previously running, which they dispute because once again I am not on their system.
Any advice on this matter would be greatly appreciated.
I applied last week for the Ikea home card financed by Ikanno and after submitting the application it came back with this message...
"Thank you for your Ikea Home Card application.
It appears that we have already processed an application for you in the past. Therefore we cannot proceed with this particular request for an Ikea Home Card at this time.
If you have any queries, please do not hesitate to contact us on 0844 856 5744"
I monitor my credit files with experian and my score is in the "fair" category with no missed payments and all satifactory, so I saw no reason to be declined and called the above number to discuss it,
I was told by the lady at ikanno that they could not find my online application on their system and that I should call back next week, which I did yesterday and was told this time that I was also no where to be found, when I explained the message that I got after submitting it online she said that she couldnt understand it and that if I was declined it would be on their system and within 3-5 days I would receive a letter from them, but that without appearing on their system i wouldnt be getting one.
She advised me that there may have been a glitch and that I should try and apply again, which I did yesterday and once I submitted it I got the exact same message as the last time, I promptly called Ikanno back and relayed the whole thing to another man and he spoke to his manager as he too could not find me on the sysstem for either or the 2 applications and once again stated that normally I would receive a decline letter from them!
I also monitor my credit files with experian who Ikanno use to search for credit applications and there has been no search from them at all for either applications.
I am a little worried about it as Ikanno couldn't come up with a solution to this problem and when I read the above message it almost appears that I could have some application previously running, which they dispute because once again I am not on their system.
Any advice on this matter would be greatly appreciated.
Thriftkitten
Tesco saving stamps £13.00:T
Roadkill Rebel No.31 July2014 Treasure £1.03p
August 2014
Tesco saving stamps £13.00:T
Roadkill Rebel No.31 July2014 Treasure £1.03p
August 2014
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