am i being conned what do i do

pegasusp3

i was with e-on for a long time a desided to swap to edf i got a final last bill of eon in march 2009 i payed it i was switched over to edf and got a huge bill from edf to much i checked my bill the metre reading edf got from eon was estimated the last time eon looked at my metre was 2008 march so i complained so edf said they would sort it and get a actuly reading from eon but because eon never look at your metre it had to be estamated from the reading edf did in june and the one eon did in march 2008 so edf sorted lower bill now but now months on eon send me a bill saying i owe them £400 take they have the new reading from edf saying so actully the his bill is the finally bill . so is this right i dont now what to do .do i pay eon this other bill or are they just coning me help anyone

SwanJon

If the estimated change over read was too low, then when it got corrected up, EDF's first bill woudl go down and Eon's final bill would go up - you will need to pay the difference.

E.ON_Company_Representative:_Helena

Hi pegasusp3,

When you change supplier your new supplier would normally ask you for a reading to start your new account with them from, they then send this reading your previous supplier to close your account to.

Therefore, both accounts should close and open from the same reading, normally provided by the customer.

It sounds like E.ON and EDF have agreed a new reading to open and close the account to.

As SwanJon says, EDF's first bill would go down and Eon's final bill would go up if the reading had been amended and show less usage when with EDF.

It would be best to check that the closing read with E.ON is the same as the opening read with EDF, if the reads are the same and your up to date reads follow on then it sounds like the bill is now correct.

Hope this helps.

Helena