Cheap way for MBNA to boost their profits?

strongeyecontact

Finally got my call back from a manager, whose excuse for it not being within 48 hours was "the advisor should have mentioned 48 business hours" - which to me means anything from 4 to 7 days depending on what business hours means but anyway...

It must be a requirement of their job to pass a smug test, because this guy took me through the online banking as if I didn't have two brain cells to rub together, so I got a particular amount of enjoyment when I was able to confirm that there was no mention of next month's estimated interest on their online system. I was asked to take a screen print to prove my point, which I have done, so I just can't wait to hear back from them now.

I did like the part where I was told that even if they do have "technical problems" ie their statements don't show a rather critical piece of info, I will apparently still not be due the £12 over-limit fee back. We'll see about that...

I do find it interesting that the very worst companies don'y yet record all of their calls, just think how much their compensation bill would go up if they did! No wonder they'll resist until it's mandatory.

And one choice bit of info for all you MSE followers - when I mentioned MBNA didn't have a particularly positive reputation on here, apparently it's because "people only come onto MSE to moan, never to praise". So to all you Victor Meldrews out there, y'all have a nice day now

JimmyTheWig

Still don't see why your credit limit ran out, though, as per my posts above.

In terms of the estimated interest showing as zero, did the 0% period run out after the due date on that statement? If so then I wouldn't be surprised if the estimated interest showed as zero. I believe their logic is along the lines of "you could pay the minimum on the due date and then clear the balance after that but before the deal runs out and pay no interest".

JimmyTheWig

Though hold on, have your statements been showing zero estimated interest the whole time while you are being charged interest on the BT fee? This gets worse and worse?

Would you mind posting the relevant figures from your last statement? I'm thinking credit limit, opening balance, interest charged, payments received, closing balance.