bt suck

west43

Hi; in June my bill arrived; paid it however it never arrived so I was told, I checked with my bank etc and contacted bt; on my bank statement it shows payment took, this was verified once I received a copy of the cheque which I got from my bank at a cost, sent it in a letter to be signed for so I could make sure it arrived to show proof of payment etc, as I was due to go on holiday I rang them told them it was on its way and was assured my account would remain active, yet hear I am somewhere I cannot ring BT and they have cut of my internet and phone, I not only have paid but sent proof, i am sick of Bt, and when I get home will be changing provider, as the letter was signed for and did arrive to BT:mad:

BT_company_representative

Hi west43, If you would like me to take a look into this for you please PM me your details and I will be happy to assist you further.. Thanks Natasha BT Support

desperate+determined

west43 wrote: »

Hi; in June my bill arrived; paid it however it never arrived so I was told, I checked with my bank etc and contacted bt; on my bank statement it shows payment took, this was verified once I received a copy of the cheque which I got from my bank at a cost, sent it in a letter to be signed for so I could make sure it arrived to show proof of payment etc, as I was due to go on holiday I rang them told them it was on its way and was assured my account would remain active, yet hear I am somewhere I cannot ring BT and they have cut of my internet and phone, I not only have paid but sent proof, i am sick of Bt, and when I get home will be changing provider, as the letter was signed for and did arrive to BT:mad:

I totally agree with you! BT are disgraceful and I am extremely disappointed by the company.

west43

Hi,
just an update, got home an contacted BT, from a phone box as I could not even ring BT from my landline, I was told that still no trace of my missing payment and to get my line reconnected I must pay again, I explained that the copy of the cheque to prove payment was sent to them recorded delivery and that I have proof that the letter was recieved by BT and still no payment, however I was told that my broadband and landline would be reconnected, which it was, ( at this point I have received my bt bill fro sept - Dec, and was told that I have until the 18th Oct to pay this) I was told that once my service was reconnected that I would be contacted by someone as a trace had been put on this missing payment, well yet again no contact and still bt are saying no payment received, then today I wake up to incoming calls again, ring bt yet again have to go through the whole explanation again, was told still no cheque received, even though my letter was signed for by BT on the 23rd sept. I was told that my line was restricted due to my bill just received and not my missing payment, I then asked about moving provider, its then I was asked why do I wish to move from bt, I explained that in the beginning when I joined broadband with Bt I was told that I could pay for my broadband monthly by DD, a form was filled in and sent to BT for this yet it was never used, and for my whole contract with Bt broadband I have been billed on one bill, for my landline, my hub calls and broadband, on complaining have been told that I cannot pay seperately, yet other people do,
anyway I was given an offer to talk to the options team about my broadband bill, but declined as the offer they gave me a week ago was instead of £24.46 I can have my service for a £1 less a month, has anyone got any details of somone high up in BT that I can contact, as my payment was sent, received, as it left my bank account, then proof sent in again received signed for on the 23rd sept, yet time and time again since july I have been told, we will put a trace on it for you we are sorry etc, or on 2 occasions I have been told to stop my service being restricted as we have not received payment you must pay again, I refuse to speak to call centres anymore as I am getting totally p..........off with them, they are useless.:mad:

laney85

[EMAIL="crs.hlc@bt.com"]crs.hlc@bt.com[/EMAIL]

BT_company_representative

Hi West43,

I've sent you a PM, can you reply by return.

Thanks,
Jon.

west43

Just an update, even though I was on the phone with Bt on Friday for well over half an hour, during which I was told that the restriction of incoming calls only would be lifted, I am still on incoming calls, what I dont understand though is that my hub phone works fine, which is only free at certain times, yet my landline that is free all of the time (as I have callbarring so I can only call certain numbers) has been put onto incoming calls, another point is is that on talking to someone about switching provider I have been told that I have to give BT 14 DAYS NOTICE, I can only presume that BT have totally lost the plot, some of the things that have happened to people on this forum whilst being with BT can only be for one reason, BT must be fed up of its customers and no longer wants anyone to remain with them. No offence to the Bt reps on this site intended, at least they help.

talulah25

I had an ongoing dispute with BT, loooooooong story and found that if you contact the chairman's office they are very helpful, I ended up on first name terms with a few of the staff there and after 18 months of trying to sort out the problem on normal cust serv numbers the chairman's office had it resolved within 5 days. Tel no:02073565000

HTH

west43

My complaint is still outstanding, it is supposedly being dealt with by the
Office of Assistant to Chairman and Chief Executive ,
Warrington Executive & High Level Complaints Management ,

yet the person only appears to be in once a week, and when I need advice they always are on their way out office, to cut a long story short, proof that I paid my bill in june still remains to have vanished off the face of the earth, and now I am having problems trying to leave BT broadband, the person that is dealing with my complaint gave me a mac code early dec, after I'd had problems getting one from BT, however this mac code did not work, then I was told a further code could not be generated till 6th Jan, and yet again today I receiev a mac code from the above office and yet again it does not work, I rang the broadband debt to be told the mac codes fine this end, and again another cannot be generated for a further month, I said I refused to stay a further month, and was told all they can do is cancel my service, yet if I went this way I could not get another provider without a mac code, I really feel that my complaint has took way too long and it just appears to never end, who else can I complain too, the person who is dealing with my complaint reckons they are from the chairmans office, but I thought that the chairmans office was in london, please any advice will be appeciated