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Problems booting up laptop

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My son has recently been given a second hand IBM notebook. He loaded a PC game on it (I think this is where the problem began and could be a memory issue) but he has had problems starting up the laptop ever since.

It goes to start Windows XP but ends up in a cycle of rebooting, so much so, that appears impossible to remove the latest software. Using the IBM diagnostic software has not shown any errors but clearly one exists!
:confused:
Can anyone HELP - please?!

Please also excuse my ignorance on the techie stuff. I am new to this.


Caroline

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