could this law be applied to ANY electrical item?

benji1983

just came across this.... linky link and was wondering if it'll apply to all electrical goods purchased in the uk that come with a one year guarantee?
can anyone shed some light on this please?!

Antispam

The sale of goods act is all you need is better than the EU directive

http://forums.moneysavingexpert.com/showpost.html?p=23102209&postcount=2408

benji1983

but ive purchased a 50" tv that came with a years guarantee, and then im being charged £150 for an extra 2 years guarantee. i need to know if i have to pay that for the extra guarantee of if by law i should be getting 1 of those years free...
i understand the consumer rights when it comes to sale of goods act which can be hard to enforce if there is'nt a known fault with ALL LG tv's like the one that i purchased.
id be happy knowing i have 2 years free guarantee rather than the 1, and then paying for an extra 2!

savemoney

The only difference between eu directive and the SOGA could be 4 years if you live in England you have up to 6 years for a product to work but you have to proof the lack of conformity.

A guarantee is a extra layer than a company give it is not law.


After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.

http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html

bbelt

by law you need to pay for any extra guarantee.

as the previous post says, the directive was not implemented here as the SOGA already affords you better rights as a consumer.

savemoney

Eu directive

Directive 1999/44 applies to all sales and which requires manufacturers to provide repairs or replacement of goods that fail to conform to the sales contract for up to 2 years after the goods are sold

The Directive lays down a presumption that goods which show a lack of conformity within 6 months of purchase were defective at the time of purchase. After 6 months you have to demonstrate that the goods were defective when you purchased them.

SOGA
After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.

benji1983

its silly for the customer to have to prove the product was faulty from the go. soon as you open something up to see whats wrong, you void the warrenty and the company dont want to know. if something does suddenly go wrong down the line thats not the consumers fault, how do we prove its a problem thats down to the manufactorer?
thanks for the replies so far peeps!!

cleo1299

benji1983 wrote: »

its silly for the customer to have to prove the product was faulty from the go. soon as you open something up to see whats wrong, you void the warrenty and the company dont want to know. if something does suddenly go wrong down the line thats not the consumers fault, how do we prove its a problem thats down to the manufactorer?

In the first six months, you don't have to. After that, if something goes wrong, if you want to claim that the product was faulty when you bought it, you need to provide evidence that that is so. For instance, an independent report.

But that's under the Sale of Goods Act. Under your guarantee, you don't have to show that the product was faulty when you bought it, as long as you claim before the guarantee expires. And, obviously, as long as you haven't done anything that voids the guarantee
.

savemoney

Unfortunately thats the law, the soga actually better way to go. if you want peace of mind then pay extra for guarantee over the normal 12 months. Failing that after the first 6 months you have to proof the goods have an inherent fault which would mean a independent report and possible small clais court iif the retailer doesn't play ball

Dont go down the route of eu directive its a none starter and consumer direct will soon tell you that

benji1983 wrote: »

its silly for the customer to have to prove the product was faulty from the go. soon as you open something up to see whats wrong, you void the warrenty and the company dont want to know. if something does suddenly go wrong down the line thats not the consumers fault, how do we prove its a problem thats down to the manufactorer?
thanks for the replies so far peeps!!

dmg24

benji1983 wrote: »

its silly for the customer to have to prove the product was faulty from the go. soon as you open something up to see whats wrong, you void the warrenty and the company dont want to know. if something does suddenly go wrong down the line thats not the consumers fault, how do we prove its a problem thats down to the manufactorer?
thanks for the replies so far peeps!!

You are getting confused between your statutory rights (SOGA), and the rights given by the retailer or manufacturer (the warranty).

dreamypuma

benji1983 wrote: »

just came across this.... linky link and was wondering if it'll apply to all electrical goods purchased in the uk that come with a one year guarantee?
can anyone shed some light on this please?!

I'm getting quite sick of seeing that picture in that link now. It's fast becoming like some ill informed watchdog viewing, one show watching, daily mail reading Batman pose.