We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide

Financial Ombudsman

Quickie

If you report a bank to the obudsman to in vestigate does the bank automatically incur a charge of somewhere in the region of £350?

Comments

  • alared wrote: »
    Quickie

    If you report a bank to the obudsman to in vestigate does the bank automatically incur a charge of somewhere in the region of £350?
    It's not automatic but if you have a case then the case fee is £500.00 and it's double for business accounts ;)
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • alared
    alared Posts: 4,029 Forumite
    If your case is dismissed are there any charges incurred by the complainant?
  • dunstonh
    dunstonh Posts: 121,263 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    There is an allowance for something like 5 free complaints and then £500 for every complaint thereafter.

    However, the FOS can waive that on frivolous complaints (to prevent people creating a charge for the firm to spite them). There is also a filter process in place now that can get some complaints resolved before it gets to an adjudicator and incurs the charge.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 354.3K Banking & Borrowing
  • 254.4K Reduce Debt & Boost Income
  • 455.4K Spending & Discounts
  • 247.2K Work, Benefits & Business
  • 603.9K Mortgages, Homes & Bills
  • 178.4K Life & Family
  • 261.4K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.