Rotten Eggs Incompetence rides again

bargains83

Well I posted last christmas when Egg handed my Egg Money account to 'collections specialists' within the company for going overlimit on the account by £20 in the run up to christmas, I immediately paid it back the very same day the overlimit occured (obviously 3 - 5 days clearing time) and in that period they were constantly calling me and leaving voicemails. I didn't take their calls because I was ill and quite frankly was discusted at the hassle for the sake of a one off going overlimit by £20

Then In January I recieved a letter stating unless I contacted their 'collections' specialists the account would no longer be usable to make outgoing payments. Fine by me, I will never deal with this firm again once i've paid it off after such grief, I don't mind the fines for being overlimit but I don't expect harrasment as well. So I continued paying my regular payments of 5x the minimum amount and finally settled the account in April.

In June I got another letter saying that following a review of my account they will not be issuing a new card on the egg money account once the existing one expires, again great I thought.

So at the end of august I cancelled the Direct Debit with my bank and sent them a secure message advising them i'd done so. I then recieved another letter 2 weeks ago stating that i've cancelled my direct debit for Egg Money without telling them but it is a condition of holding the account that I have a direct debit set up and I must immediately re-instate it. In the meantime I must continue to make minimum repayments of £0.00 or I will incur charges.


Customer care and competence is certainly top of the class with Egg!