broken lcd tv can i replace it

tigtyler

hi all who read this post,and thx for taking the time to. i have a bush 26 inch lcd tv,ive had it about 14 months and now the picture has gone, i still get sound but no pic. my question i ask you is can i take it back to argos where i purchased it and ask for a refund or a new t.v,i read somewhere under the consumer law i may be able to but im not sure. the thing is i cant find my reciept so have no proof,do i have a chance or not.
I know its a long shot but i expect a £400 tv to last longer than 14 months,thx for any advice and hope to hear soon



cheers dave

dmg24

Welcome to MSE Dave!

Do you have a credit card bill that shows when you bought the tv? Without any proof of purchase, you are going to really struggle.

If you can find some proof of purchase, you are entitled to a proportionate refund, a repair or a replacement at the discretion of the retailer.

tigtyler

hi dmg thx for replying,yeah i think i can look back on my credit card statements for the purchase,so if i can find it i could get a refung or what not

dmg24

It would be up to the retailer as to what they will offer. If they do offer a refund it will be proportionate. AFAIK Argos usually offer a repair in the first instance.

tigtyler

ok i shall see what they have to say or offer,thx for the advice

djb215

I'd ring Customer Services first (0845 640 3030), to check before you take lunge it down to a store.

Legally, Argos can ask you to get an independant report done on your TV by an accreditted engineer to confirm that the fault is inherent to the TV, and not misuse, neglect etc. (see Sale of Goods Act, reversal of burden of proof).

If your report confirms that the fault is inherent, then Argos should arrange for a repair free of charge, you are not likely to get a refund at this point.

fumken

djb215:
Thanks for your post. I have a similar but worrying problem. My telly is broken (£500 Panasonic) and I took it to Argos. I bought it in January. I was told by the bloke that they have to send it for repiars and if the Company come back to say it is my fault, I will have to pay. Surely this cannot be an independent assessment. I mentioned that and he insisted that 'they are experts and they know' and it is company policy. He did not offer me the option of an independent assessment.

I was very surprised, because Argos is usually quite fair.
I was made to sign that if the repairers say it is not due to a 'manufacturing defect' I will have to accept liability for any charges. He claimed that this is the standard procedure.
Can you please advice me on how best to proceed.
Thanks.

OlliesDad

fumken wrote: »

djb215:
Thanks for your post. I have a similar but worrying problem. My telly is broken (£500 Panasonic) and I took it to Argos. I bought it in January. I was told by the bloke that they have to send it for repiars and if the Company come back to say it is my fault, I will have to pay. Surely this cannot be an independent assessment. I mentioned that and he insisted that 'they are experts and they know' and it is company policy. He did not offer me the option of an independent assessment.

I was very surprised, because Argos is usually quite fair.
I was made to sign that if the repairers say it is not due to a 'manufacturing defect' I will have to accept liability for any charges. He claimed that this is the standard procedure.
Can you please advice me on how best to proceed.
Thanks.

That is common procedure for most companies.

They are basically saying if it is down to you misusing the unit you will be charged for any costs incurred. Which seems fair.

If the report did claim misuse, you could then pay for an independent report and claim back those costs if they say differently, and force Arggos to repair.

Mankysteve

You could always get your own report done Argos can not stop you doing such, but may still insist on sending off to repair with there manufacturer.