Seller paid courier to collect then denied getting goods back I'm robbed of £500??

19vivat

I don't know where to turn to. Ebay purchase. Electrical goods sold as new dangerous/faulty. Seller agreed via Paypal full refund £500. Seller sent courier to collect. Tracking number entered/not rejected as unsuitable by Paypal system. No refund. Seller makes no response in two months to Paypal's emails/phone call. Paypal close case against me. Credit card company makes chargeback for me. Paypal take the money out again. Credit card company first say Paypal no evidence goods returned/ then seller says he hasn't received goods and that I should seek my own legal advice.

I can't quite believe this. What shall I do? Go to the police? I have lots of emails/receipts etc to prove everything I am saying.

R0bert_Sterling

It took me three goes at trying to figure out who sold what to who and what is going on.... any advances on three???

pendulum

I gave up trying to figure it all out after just 2 goes.

tbw

Well, I thought it was fairly clear that the OP bought an item which turned out to be faulty. The seller arranged to have it collected and the OP got a refund through Paypal.

Then the seller denied getting the item back and raised a complaint, Paypal agreed with the seller and took the refunded money back from the OP and gave it to the seller.

I may, however, be TOTALLY wrong!

pinkshoes

I'm reading it as the OP hasn't had the refund yet as paypal found in seller's favour.

They then tried to do a credit card chargeback, but the seller is claiming they haven't received the goods, so still no refund.

19vivat, have you actually tried phoning Paypal, and talking to a human being about this issue? The numpties that reply to the emails are useless!

cleo1299

19vivat wrote: »

I don't know where to turn to. Ebay purchase. Electrical goods sold as new dangerous/faulty. Seller agreed via Paypal full refund £500. Seller sent courier to collect. Tracking number entered/not rejected as unsuitable by Paypal system. No refund. Seller makes no response in two months to Paypal's emails/phone call. Paypal close case against me. Credit card company makes chargeback for me. Paypal take the money out again. Credit card company first say Paypal no evidence goods returned/ then seller says he hasn't received goods and that I should seek my own legal advice.

I can't quite believe this. What shall I do? Go to the police? I have lots of emails/receipts etc to prove everything I am saying.

Do you have proof that the courier collected the item? If so, it seems to me you must have a case against the courier. If they delivered the item back to the seller, they must have proof, in which case PayPal will have to allow the chargeback. If the courier can't show proof that they delivered the item back to the seller, they should pay you your money. Enforcing it may be difficult if the courier is the seller's brother-in-law.

Meepster

Oh, and you weren't robbed. You may have been scammed, but definately not robbed:

Robbery: the felonious taking of the property of another from his or her person or in his or her immediate presence, against his or her will, by violence or intimidation.