Buyer changed his mind on motorhome.

bluejosiah

I sold my motorhome on eBay last Sunday. I had to wait 6 days for the guy to come and collect which I agreed to do. He turned up today with his mate and started picking fault with it and refused to complete the sale. I had described it accurately and the photo's were taken before it went on sale. He says he bid on a whim. He could have requested more photo's or come to check it out but didn't.

He reluctantly gave £50 for the inconvenience but that's not the point, am still out of pocket for over £2000. Isn't it legally binding when you bid on eBay?

I've got good feedback - 100% on 136 items which I have worked hard to get.

Please can someone tell me what the possible outcomes are if I go through the eBay resolution centre?

I've made a Second Chance Offer to the next bidder, but wondered if someone might have some answers now for me, to keep me upbeat.

TIA

montyrebel

get him to agree to a cancellation and you will get all your fees back and be up £50

sandiep

The £2000 not for fees is it?

HTML200

My advice would be to agree with your buyer that you will both officially back away from the transaction. Then open a case in the resolution centre, then close it, using the 'we both agreed to end the transaction' option.

This way, you get your ebay fees back, and he gets no unpaid item strike, you've walked away with £50 for nothing, and everyone's happy. No feedback is left either way.

I'm not sure what effect this would have on your second chance offer, though, so you might want to check that in Ebay's help pages.

If the second chance offer is for much less than the non-paying buyer's bid, then you might be better off relisting and maybe getting closer to the original bid, though it's a risk of course.

Your other option via the resolution centre (after 7 days of opening the case) is to claim you couldn't reach a settlement, at which point Ebay will close the case in your favour and refund the fees, and issue the buyer with an unpaid item strike - in your case this would be unfair as you've reached an agreement, and he would probably contest the decision and it would drag on further and maybe go against you (especially if he has a reciept for that £50). You'd be risking your 100% reputation, too.

Hope that helps.

bluejosiah

sandiep wrote: »

The £2000 not for fees is it?

Good question, no it's not, that was a little lower than the agreed selling price.

soolin

You cannot force a buyer to buy and now you have accepted monies to cancel the transaction all you can do is as advised above and go for a mutual cancellation. This does not affect any second chance offer you might make.

Don't forget to block the initial bidder in case he bids on a whim again.

withabix

You aren't out of pocket for £2000 because you still own the motorhome.

bluejosiah

Thanks for your comments. I'm not sure at this stage I am happy that we've reached an agreement. It is perhaps more complicated that I feel I can go into here. But basically I believed that money was promised. Certainly when I bid on eBay I never expect I can pull out, as the button I click before my bid is final asks me to confirm if I am happy to bid to enter into a contract. It I say that an agreement has been reached then it lets the time-waster off and others can be treated the same as he continues his dishonest activities. It is a lesson to be learnt for me, and now I know why others put "You bid to buy not to view" at the end of their selling page.

bluejosiah

withabix wrote: »

You aren't out of pocket for £2000 because you still own the motorhome.

I see you point, however at the end of the day I need the cash not the motorhome.

bluejosiah

soolin wrote: »

You cannot force a buyer to buy and now you have accepted monies to cancel the transaction all you can do is as advised above and go for a mutual cancellation. This does not affect any second chance offer you might make.

Don't forget to block the initial bidder in case he bids on a whim again.

I thought if I bid a price, I was legally bidding to pay it? Is this not true?

I accept your point about having accepted money to cancel the contract, it all happened so quickly that perhaps I wish I hadn't. I don't know, just hoping something comes of the second chance offer now, I guess.

And thanks for your good advice in blocking the initial bidder.

withabix

If you need the cash quickly, try taking it to a caravan dealers or a motor auction, or advertise it on Autotrader or your local paper.