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Utilities in a bit of a pickle
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I would suggest you confirm the problems with the meter number and start readings in writing to the letting agent, you don't want grief at the end of the tenancy when they claim you have got it all wrong. Are you on the best tariff that EOn currently offers, not still on standard?Declutterbug-in-progress.⭐️⭐️⭐️ ⭐️⭐️0
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I would suggest you confirm the problems with the meter number and start readings in writing to the letting agent, you don't want grief at the end of the tenancy when they claim you have got it all wrong. Are you on the best tariff that EOn currently offers, not still on standard?
I'm still on the standard tariff with EDF. It is the cheapest tariff that doesn't have a tie in period. I switched to paying by direct debit to receive a discount, but this is very small. The electricity is in the process of being switched to EBICo - who appear to be the cheapest for electricity only (I'm a very low user of electricity).
My last letter to them was sent to Complaints, so I'll go for the next on the "ladder" which is Managing Director of Customer Services. The letter is drafted and ready to go. (I'm sending a letter as they reply quicker to letters than emails).0 -
This thread is now becoming like a story book as the saga continues.
EDF's website says they aim to respond to complaints to the Managing Director of CS after 10 working days (i.e. should have been today). I had a message saying it was being investigated (sent 9 working days ago) but no response to my complaint.
I've been checking all the dates when everything happened and it is now as follows:
Moving in date: 10 weeks ago
Initial call to EDF: 10 weeks ago (account not set up as advisor queried meter number)
Account set up and problem first noted: 8.5 weeks ago
Initial complaint made: 7.5 weeks ago
Then received phone call and postcard from EDF. Postcard asked for meter serial number and reading, which just generated another bill with incorrect serial number.
Second complaint made to managing director of CS: 2 weeks ago
My position: same as I was in 10 weeks ago.
I've given up all hope of switching to a cheaper supplier this side of the new year (which is a shame as it is one of the most expensive times).
Any suggestions where to go next? I don't really like dealing with issues like this over the phone - I prefer to keep things in writing. The whole issue has just become too much now and I'm seriously considering just switching supplier anyway and letting the new supplier sort things out.
I must have spent several hours now making phone calls, writing letters and reading various pieces of information. Perhaps I'll have to sue them when I fail my degree! :rotfl:0 -
Stage 4 of the complaints process ?"Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 20100
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Good news!
Was looking through the post yesterday and noticed that Flat 3 had received a letter from Npower. Through the envelope, I could see a reply sheet that contained a box labelled as Meter Number. I can only assume that this was a request for them to supply the correct meter number. Seems like something might actually be happening!0 -
WOW! Thought the day would never come!
Just logged onto my EDF account and seen that they've changed the meter number to the correct one. There is also a credit for about £50 on the account (will have to wait until the system updates overnight to see what this is for).
Between this and my last post, I received a letter from EDF saying that I was now free to contact the Energy Ombudsman as they hadn't sorted it out in 8 weeks. Contacted them and I assume that is why this has been sorted.
Thank you to everyone here for all your help, it has been really appreciated.0
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