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Utilities in a bit of a pickle

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  • Fire_Fox
    Fire_Fox Posts: 26,026 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    I would suggest you confirm the problems with the meter number and start readings in writing to the letting agent, you don't want grief at the end of the tenancy when they claim you have got it all wrong. Are you on the best tariff that EOn currently offers, not still on standard?
    Declutterbug-in-progress.⭐️⭐️⭐️ ⭐️⭐️
  • glider3560
    glider3560 Posts: 4,115 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Fire_Fox wrote: »
    I would suggest you confirm the problems with the meter number and start readings in writing to the letting agent, you don't want grief at the end of the tenancy when they claim you have got it all wrong. Are you on the best tariff that EOn currently offers, not still on standard?
    I've spoken to the letting agents on the phone. They are happy with what's happening. They've been very good so far with a few other problems, so I don't think there will be any problem with them. They've already paid the bill for before I moved in, so they know what the opening reading was.

    I'm still on the standard tariff with EDF. It is the cheapest tariff that doesn't have a tie in period. I switched to paying by direct debit to receive a discount, but this is very small. The electricity is in the process of being switched to EBICo - who appear to be the cheapest for electricity only (I'm a very low user of electricity).

    My last letter to them was sent to Complaints, so I'll go for the next on the "ladder" which is Managing Director of Customer Services. The letter is drafted and ready to go. (I'm sending a letter as they reply quicker to letters than emails).
  • glider3560
    glider3560 Posts: 4,115 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    This thread is now becoming like a story book as the saga continues.

    EDF's website says they aim to respond to complaints to the Managing Director of CS after 10 working days (i.e. should have been today). I had a message saying it was being investigated (sent 9 working days ago) but no response to my complaint.

    I've been checking all the dates when everything happened and it is now as follows:
    Moving in date: 10 weeks ago
    Initial call to EDF: 10 weeks ago (account not set up as advisor queried meter number)
    Account set up and problem first noted: 8.5 weeks ago
    Initial complaint made: 7.5 weeks ago
    Then received phone call and postcard from EDF. Postcard asked for meter serial number and reading, which just generated another bill with incorrect serial number.
    Second complaint made to managing director of CS: 2 weeks ago

    My position: same as I was in 10 weeks ago.

    I've given up all hope of switching to a cheaper supplier this side of the new year (which is a shame as it is one of the most expensive times).

    Any suggestions where to go next? I don't really like dealing with issues like this over the phone - I prefer to keep things in writing. The whole issue has just become too much now and I'm seriously considering just switching supplier anyway and letting the new supplier sort things out.

    I must have spent several hours now making phone calls, writing letters and reading various pieces of information. Perhaps I'll have to sue them when I fail my degree! :rotfl:
  • Premier_2
    Premier_2 Posts: 15,141 Forumite
    10,000 Posts Combo Breaker
    Stage 4 of the complaints process ?
    "Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 2010
  • glider3560
    glider3560 Posts: 4,115 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Good news!

    Was looking through the post yesterday and noticed that Flat 3 had received a letter from Npower. Through the envelope, I could see a reply sheet that contained a box labelled as Meter Number. I can only assume that this was a request for them to supply the correct meter number. Seems like something might actually be happening!
  • glider3560
    glider3560 Posts: 4,115 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    WOW! Thought the day would never come!

    Just logged onto my EDF account and seen that they've changed the meter number to the correct one. There is also a credit for about £50 on the account (will have to wait until the system updates overnight to see what this is for).

    Between this and my last post, I received a letter from EDF saying that I was now free to contact the Energy Ombudsman as they hadn't sorted it out in 8 weeks. Contacted them and I assume that is why this has been sorted.

    Thank you to everyone here for all your help, it has been really appreciated.
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