Praise for BT Broadband

Gers

Just had to ring BT Broadband about a slight problem and got excellent service, polite and helpful staff, a very quick resolution to the problem and a massive reduction in my broadband costs. (yes, I know I was paying over the odds before!).

We've been with BT for years and years, through the bad ones and I can say with my hand on my heart that they have improved customer service by miles. Last year I had a protracted and fraught encounter with them (had to eventually email the CEO which was very effective) and was dreading any need to make contact but now really happy.

:j

vikingaero

Conversely I'm having a big problem with BT at the moment. My internet speed is 1meg (distance from exchange). For the last 2 months it's dropped to 112k. And since 8th Sept it's jumped up to a more usable 440k. I've spent hours on the phone to India with no joy. I've bought new microfilters and a new router just in case these were the problems.

I've paid only part of my BT bill. As the speed is 1/10th of that originally I only paid £2 for the last 2 months internet service. A lot of the times I use my Vodafone BB dongle @ 2 meg.

Gers

vikingaero wrote: »

Conversely I'm having a big problem with BT at the moment. My internet speed is 1meg (distance from exchange). For the last 2 months it's dropped to 112k. And since 8th Sept it's jumped up to a more usable 440k. I've spent hours on the phone to India with no joy. I've bought new microfilters and a new router just in case these were the problems.

I've paid only part of my BT bill. As the speed is 1/10th of that originally I only paid £2 for the last 2 months internet service. A lot of the times I use my Vodafone BB dongle @ 2 meg.

Have a read of this thread, but don't buy the I-plate just do the removing the bell wire thing.

http://forums.moneysavingexpert.com/showthread.html?t=1784941&highlight=bell+wire

Before you cut the wire do a test here http://www.speedtest.net/ and then check afterwards. If that's no good go to the Techie forum cos there's loads of folk who could offer help (mine is taken from there!)