Buchananclark + Wells Are Going Down

GeorgeUK

If they're still contacting you 14 days after the that letter, i woudl just go straight to the regulatory authorities and make an official complaint against them.

Hater_Of_BCW

Thanks guys, maybe I should give them a bit of time, but what I did today may help. I e-mailed the general@BCW .... e-mail address last night, and warned them that if they do not respond, then I will e-mail them 50 times a day until I get a response from a senior member of BCW.

Got into work very early this morning, and started sending them countless e-mails (that is how they operated with us!!!). It wasn't long before a manager e-mailed me to tell me that they have received my countless e-mails, and if I did not stop them, they would block me (would'nt stop me from creating other e-mail accounts and continuing the bombardment). This manager is now dealing with my complaint, but I have mae it clear that I will get my day in court, taking legal action against BCW.

What do you think? A little over the top?

GeorgeUK

Definately over the top - you could get onto trouble for that.
Doesn't mean i don't agree that they should have a taste of their own medicine though.

I still think it may be worth sending a section 10 notice to them - that way there is no doubt as to what legislation they are breaching and the ICO would have no choice but to process the complaint.

Hater_Of_BCW

George,

how exactly could I get into trouble? All I have done is send them e-mails asking for someone to respond. That isn't illegal is it?!!!

Hater_Of_BCW

I will see what this bloke comes back with

myothercarisaferrari

love this thread! x

GeorgeUK

I'm sure there is legislation somewhere protecting companies from individuals who are attacking their system or clogging it up. This may not be on the scale of a denial of service attack that some hackers use, but the principle would be the same. Your actions may cause disruption to their company or email service (if the inbox gets filled up).

It would take some doing to create a case but it's not impossible. I think you are more at the nuisance level and less of a threat

Hater_Of_BCW

I have stopped since they have been in touch anyway, but this DCA are pure scum.

Hater_Of_BCW

Looks like this has been sorted now. Thanks to someone who is prepared to listen and help on the matter. I think that if you use the correct documentation, and let the correct people know at both ends, the company who raised the debt along with BCW, then you should not have any problems. Otherwise, the best thing to do is to send all your evidence onto the relevant authorities, letters, recordings of telephone calls, video evidence of anyone attempting to collect debts on your doorstep. Make a complaint then to those authorities who are there to deal with inappropriate behaviour from any DCA, like the office of fair trading, trading standards etc etc etc

Thanks for everyones help on this forum, and I hope that someone has learnt a lesson on how not to deal with people and then maybe we will have more sympathetic dealings with DCAs in the future (like that will ever happen):rotfl::rotfl::rotfl::j:j:j

leahcar007

Hater_Of_BCW wrote: »

Hi all,

I'm new to MoneySavingExpert.com, and this is my very first post. Unfortunately I could not find where to create a new thread, so sorry for that.

Anyway, my wife received a letter from BCW and then a threatening phone call from them about 3 weeks ago, stating that we owed them £282.62. She rang me at work, and I Googled BCW and found that they were a really bad debt collection agency. I told her that we needed to get a letter from them detailing the debt, from British Gas from our old address from over 2 years ago, highlighting a detailed statement. We had paid £563 at the end of 2007, so I was not prepared to pay anymore until they could prove that we owed this cash.

The next call my wife got, that same day, was again from a stroppy Scottish woman. My wife asked for the statement etc, and she was told it would cost £10 to get the information. My wife refused, and I told her not to deal with BCW and that I would write British Gas a letter.

British Gas wrote back stating that the debt was for electricity owed from our previous address, but the dates did not tally up with when we moved, so we asked them to check their information. In the meantime my wife was still receiving threatening calls from BCW. I had a new service installed on our BT line, so that I could block BCW calls. So each time they called my wife, she could add them to the call barred list, as she had told them that British Gas were now dealing with us directly - BCW called my wife a liar.

Then last week, we received a "FINAL NOTICE" letter from BCW demanding immediate payment of the debt. I compiled a letter stating that I would take legal action if they called my wife again, and if they passed on our details onto a debt collection officer, then they would be in breach of the data protection act, and that they had also breached harrassment laws as well as defamation of character by calling my wife a liar. I included the letter from British Gas stating that they were now dealing with the matter, and sent the letter to BCW recorded delivery on Monday 14th Sept.

I also wrote to British Gas asking them why my wife was still being harrassed by BCW, sent them a copy of the "Final Notice", a copy of the stern letter I sent to BCW and asked them to now over look the debt as a result of the actions of BCW.

My wife was again called by BCW yesterday, and my wife told them that they are breaking the law by calling her, as we told them to stop calling in the letter sent Monday recorded delivery, and DELIVERED Tuesday (I have a print out from the Royal Mail track and trace website). The pserson from BCW said that it can take 5-10 working days for recorded mail to be delivered. We know it was delivered, then ended the call.

This morning my wife had a call from British Gas apologising profusely for the disgusting way in which she was treated. They have wiped the oustanding debt clear, and have terminated their contracts with Buchananclark and Wells. So BCW have just lost a major contract.

So, this message is for any Buchananclark + Wells employees out there:-

I hope you are all out of a job.

Thanks for your details, im yet another person having threatening phonecalls of which i blocked - and now letters from these micky mouse people!
Im writing to you to see if you have any details regarding buchananclark's complaints policy? Im on legal aid as im a single parent to my 3 special needs children. I noticed that you said that this company has lost British Gas as a major contract, wish that was true for me. Ive received a letter from this agency stating that thers working on behalf of british gas (letter dated 22nd september this year). My solicitor asked me to see if i could get hold of their complaints policy? i rang this stupid company, but got myself in a state as they badgered me and wasnt interested in my complaint! i hung up in tears, im looking into getting this bottom feeder debt agent company with harresment - also i want to push this as far as i can with the OFT but need to find information regarding Buchananclarks own complaints policy. Can you help? if not is there anyone out there that can help me???