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do refunds need to go into your account?

tayzi555
tayzi555 Posts: 12 Forumite
in Reclaim bank & credit card charges
Just received confirmation from the Halifax that my hubby has won his hardship case. They want to put this back into his bank account and have sent a form for him to sign. But he now banks with another bank and doesnt want it to go back to the Halifax, what can he do?

Comments

  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    tayzi555 wrote: »
    Just received confirmation from the Halifax that my hubby has won his hardship case. They want to put this back into his bank account and have sent a form for him to sign. But he now banks with another bank and doesnt want it to go back to the Halifax, what can he do?
    The FOS will agree with Halifax since the charges have come out of that account then it would be right for them to go back into them. Does the amount reduce any amount owing or put that account into credit?
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • CommonSense
    CommonSense Posts: 34 Forumite
    tayzi555 wrote: »
    Just received confirmation from the Halifax that my hubby has won his hardship case. They want to put this back into his bank account and have sent a form for him to sign. But he now banks with another bank and doesnt want it to go back to the Halifax, what can he do?

    should it matter for the bank ? it's his money anyway.
  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    CommonSense wrote: »
    should it matter for the bank ? it's his money anyway.
    They are paying out as a gesture of goodwill and therefore the bank can decide how they pay out.
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • CommonSense
    CommonSense Posts: 34 Forumite
    natweststaffmember wrote: »
    They are paying out as a gesture of goodwill and therefore the bank can decide how they pay out.

    wow didn't realize it is a goodwill gesture
  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    CommonSense wrote: »
    wow didn't realize it is a goodwill gesture
    They're not going to admit liability are they ;) ?
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
This discussion has been closed.
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