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ACER laptop gone faulty bought from www.cdiscount.co.uk
baldude
Posts: 182 Forumite
Hi,
I had bought an ACER 5920G from https://www.cdiscount.co.uk in December 2008. The spec boasted it had a bluetooth and bluray which prompted me to buy this. within two days i realized that this model does not come with bluetooth and phoned cdiscount who offered me a free bluetooth dongle plus 30 pounds voucher and chuffed with it.
2 months later i bought a bluray disc to watch a movie and ghosh bluray does not work.....spoke to cdiscount who advised me to send the machine back to acer. Acer replaced the blu ray drive and sent it back to me. another 2 months later (4 months from purchase date) battery backup fallen from 2 hours to 9 mins. Had contacted cdiscount again and they rap the same contact acer. ACER replaced hte battery. Now 9 months down hte line, laptop when it was shutdown and closed doing nothing, not connected to power, lights would come on i could see it from the sides. must be a battery or wiring leaking problem. Also the laptop gets so much so hot that i cannot dare to put it in my lap.
Now i am seriously vexed with this. I am sure parts used by ACER are incorrect. If i report this problem to acer they would ask me to send the machine back to them to inspect and repair...
But i want to pursue cdiscount to either replace my machine with a new one or give my monies back. A friend of mine sugggested that he read somewhere that under distance selling regulations and under 'sale of good act' i can refuse a repair and ask for replacement or reimbursement.
can some experienced please advise me on this?
any help is highly appreciated.
thanks,
Baldude.
I had bought an ACER 5920G from https://www.cdiscount.co.uk in December 2008. The spec boasted it had a bluetooth and bluray which prompted me to buy this. within two days i realized that this model does not come with bluetooth and phoned cdiscount who offered me a free bluetooth dongle plus 30 pounds voucher and chuffed with it.
2 months later i bought a bluray disc to watch a movie and ghosh bluray does not work.....spoke to cdiscount who advised me to send the machine back to acer. Acer replaced the blu ray drive and sent it back to me. another 2 months later (4 months from purchase date) battery backup fallen from 2 hours to 9 mins. Had contacted cdiscount again and they rap the same contact acer. ACER replaced hte battery. Now 9 months down hte line, laptop when it was shutdown and closed doing nothing, not connected to power, lights would come on i could see it from the sides. must be a battery or wiring leaking problem. Also the laptop gets so much so hot that i cannot dare to put it in my lap.
Now i am seriously vexed with this. I am sure parts used by ACER are incorrect. If i report this problem to acer they would ask me to send the machine back to them to inspect and repair...
But i want to pursue cdiscount to either replace my machine with a new one or give my monies back. A friend of mine sugggested that he read somewhere that under distance selling regulations and under 'sale of good act' i can refuse a repair and ask for replacement or reimbursement.
can some experienced please advise me on this?
any help is highly appreciated.
thanks,
Baldude.
0
Comments
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can someone please adivse me on this?
thanks,
Baldude.0 -
my hp did the same sounds like the motherboard get in touch with acer again and kick up a stink0
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