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returning goods bought from ebayer

Hi im a newbie i wonder if anyone can give me advice on what to do.I won sandals on ebay and paid through paypal.The description was brand new,but when i got them they were used im returning them but need to know whether i should get my money back first or send the goods first.?Thanx in advance

Comments

  • frivolous_fay
    frivolous_fay Posts: 13,302 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker Mortgage-free Glee!
    Before you do anything, contact the seller.

    You will be expected to return them before getting a refund, if they offer you one. If they are awkward, you can get one through paypal by filing an item not as described dispute.
    My TV is broken! :cry:
    Edit: refunded £515 for TV 1.5 years out of warranty - thank you Sale of Goods Act! :j
  • kitekat
    kitekat Posts: 1,283 Forumite
    Part of the Furniture Combo Breaker
    Before you do anything, contact the seller.

    You will be expected to return them before getting a refund, if they offer you one. If they are awkward, you can get one through paypal by filing an item not as described dispute.
    Thanks the seller is willing to give discount,i just wanted to know if i have to send the goods back before getting refund.
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