BT phoneline says welcome to Sky on 150

icefall

Have just been reading the Sky talk 150 thread and thought I would post my little problem too, I get welcome to Sky when I dial 150.

But I moved house at the end of Aug and the previous occupier was with Sky and moved house withouth cancelling the phone line.

My phone has been transferred to BT on the 16th Sep and when I dial 150, I get 'welcome to Sky'

I rang BT yesterday on the 0800 150 number and they said it can take up to a minute before midnight for all services to transfer over to BT.

syko29793

The call routing to 150 is a BT wholesale service known as 15x
It can take time for this service to be matched to the correct provider when a line is provided/transferred.
A fault report should be raised with the provider your with to cease the 15x call routing and reprovide 15x routing to you chosen line provider
In other words an admin error with BT Wholesale

BT_company_representative

Hi icefall,

If this persists send an email to forum.moderation.team@bt.com with your BT account details and I will make arrangements for the customer services calls to be routed correctly. Alternatively if you prefer you can PM your details.

Many Thanks
Donna
BT Support

icefall

I have emailed you

BT_company_representative

Hi, I have reported the fault with the call routing and you will get a call back this afternoon. I have also asked to be updated on progress and will keep you informed. The online account has been updated and the old numbers have been removed. Your account number has remained the same. Let me know if you need help with logging in. Your address will not be updated until the production of your next bill. Reply if you need any more help.

Many Thanks
Donna
BT Support.

icefall

I logged into my online account and its all updated which is brilliant, I can now go back to keeping track of my bills online. :T

I have been called just now re 150 issue and its been passed to a supervisor and they are going to call me back again about that.

BT_company_representative

Hi icefall,

They are keeping me updated of progress on this aswell so if you need any help just let me know.

Cheers
Donna
BT Support

icefall

Update 150 is still going to straight to Sky talk, all other calls are fine, its just the 150.

Heinz

icefall wrote: »

Update 150 is still going to straight to Sky talk, all other calls are fine, its just the 150.

Use 0800 800 150 instead then.

icefall

Thanks for the tip

But I would like the phoneline fixed back to normal 150 eventually. It worries me to hear the Sky welcome message when I am not with them?

Why can it not be fixed does this line have to stay on Sky 150 forever?

icefall

I pm'd Bt rep yesterday and just now had a text message from BT fault reporting - the 150 service goes to BT has just been fixed.

thank you :j