EBuyer are (not) a joke - most jokes are funny...

lartin_mewis

Tried EBuyer for the first time, needed a Sat Nav for Friday. Ordered last Saturday (I think) and got free delivery on the item (delivery date: Friday). Paid via PayPal (linked through the EBuyer site) and paid normally.

Then a few days later, I got an E-Mail from EBuyer saying that they had cancelled my order because the address I used through PayPal was 'unconfirmed'! Fair enough if that was the case but first of all it didn't give me the option to select a 'confirmed' address (and been using PayPal for years), but the address WAS confirmed! But that's not really what I'm annoyed about.

As a result of the order being cancelled, in order to get the Sat Nav for Friday, I had to fork out £8, which was about 20% of the cost of the order! When I raised an ENote to complain and request a 'complementary' refund on the delivery, they replied fairly quickly but said that they were sorry and that I should reorder with no refund. After many notes passed back and forth, they said that it was PayPal's information, and that although they could clearly see that the address was the same that they wouldn't do anything.

I just think that stinks to be honest...they should value their customers and understand their annoyances when the customer has done nothing wrong.

Maybe I'm venting, but I don't care, I think that the system is rubbish and allows for no common sense...

frivolous_fay

Ah, happy memories.

http://forums.moneysavingexpert.com/showthread.html?t=358671&highlight=ebuyer

lartin_mewis

Mine's definitely not as bad as yours!

Kavanne

Never had any problems with them. In fact, went to them for a sat nav when Play.com decided I had failed their security check (asking me my name, address and DOB!... I failed!!!)

lartin_mewis

Play.com used to be a lot better than they are now.

Is it just me, or is it a pain with Play that you can't sometimes filter?

BFG_2

OP - the moral of the story seems to me to be .......don't leave it so late to try to order something on the web that you want in a hurry, with no room for 'slippage' from a company that you've never used before.... [especially with RM strikes on at the moment].

If you're going to have a problem with a co it will most likely be around credit card/authorisation and usually the first time you use them; this happens all the time to thousands of people every day and with major high street names...because banks, cccs, etc are sh17, credit checks are a lottery and some co's err so far on the side of caution that any blip means a delay.

ebuyer is generally spot-on for me -excellent range, prices and delivery. Have spent about £10k with them in the last 24 months - only 1 issue [u/s monitor under warranty - picked up and delivered a new one within 48hrs]