wrong item received to send back or keep??!!

littlemunchkin_2

Hi, i ordered some things from a store catalogue, but when they arrived one of the items is not what i ordered [but it is definitely better than what i ordered]...the other items are correct, the invoice has all the correct items on it [the "wrong" item is not on the invoice]...do i have to tell the company it is wrong or can i just keep it??

myrnahaz

If there's no record of the 'wrong' item on your receipt/delivery note, and you're happy with it as an alternative to the item you ordered, then I'd just keep it. It's not very honest, but there's no way for them to check, really.

derrick

littlemunchkin wrote: »

Hi, i ordered some things from a store catalogue, but when they arrived one of the items is not what i ordered [but it is definitely better than what i ordered]...the other items are correct, the invoice has all the correct items on it B]the "wrong" item is not on the invoice[/B...do i have to tell the company it is wrong or can i just keep it??

If it goes wrong down the line, (depending what it is), you will have no proof of purpose and therefore no redress to having it repaired/replaced.

Minxy_Bella

I had this happen for the first time yesterday - I got a pair of earrings instead of a bracelet so emailed the company to ask them to send me the bracelet but they've pretty much ignored my questions/request and refunded me.

So I suppose now I send back the earrings, even though they're not listed on the invoice - maybe I should them recorded delivery, but I'm not very happy to have to pay for the postage tbh. (The company ignored my queries about how to return the earrings....!)

Ivory_Tinkler

Maybe you can keep the earrings? I don't think earrings are accepted back for returns anyway so maybe they've refunded you and let you keep them?

derrick

Ivory_Tinkler wrote: »

Maybe you can keep the earrings? I don't think earrings are accepted back for returns anyway so maybe they've refunded you and let you keep them?

They can be returned if they have not been opened, i.e. seal still intact, and as the OP had not ordered earings, then no need to open.

McKneff

I would actually keep the earings, put them in a drawer, if the company contact you tell them you requested a returns label and none came, if the then send you a returns lable then just send them back. You shouldnt have to pay return postage on anything you have not ordered.

Just put them away and forget about them.

Minxy_Bella

derrick wrote: »

They can be returned if they have not been opened, i.e. seal still intact, and as the OP had not ordered earings, then no need to open.

I get what you're saying but there's no seal - just a card with the earrings attached. So I could, in theory, wear them and then send them back- not that I would - they're bloody horrendous :rolleyes:

Minxy_Bella

McKneff wrote: »

I would actually keep the earings, put them in a drawer, if the company contact you tell them you requested a returns label and none came, if the then send you a returns lable then just send them back. You shouldnt have to pay return postage on anything you have not ordered.

Just put them away and forget about them.

I guess - I am still waiting to hear from them how to return as I can't use the original invoice as they're not on there. I just don't want to get some poor adminy person into trouble by keeping them 'illegally', IYKWIM.