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Beware Travelex Online

Before going to America on 4th Sept I ordered £500 of dollars online. I picked these up at the airport. On returning yesterday I checked my bank statement to find £500.16 had been taken off TWICE on the same day at the same time. I phoned travelex who say they will refund my money but it could take up to 10 days. Be very careful using travelex online !!!!
travelover

Comments

  • CM66
    CM66 Posts: 602 Forumite
    Part of the Furniture 500 Posts
    TBH i've used them probably 10 times in the past and have never had a problem at all when booking online to collect at the airport.

    Not saying that it isnt annoying, as I wouldnt be happy if it happened to me, but I doubt its a regular thing!
  • dmg24
    dmg24 Posts: 33,920 Forumite
    10,000 Posts
    CM66 wrote: »
    TBH i've used them probably 10 times in the past and have never had a problem at all when booking online to collect at the airport.

    Not saying that it isnt annoying, as I wouldnt be happy if it happened to me, but I doubt its a regular thing!

    Same here, and apart from the time that I forgot to pick up my currency (my fault, not theirs!) I have never had a problem. Even on that occasion, they allowed me to collect the money from their office after security.

    Hopefully it gets sorted quickly for you.
    Gone ... or have I?
  • lfc321
    lfc321 Posts: 743 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    never had a problem with them.
  • I did have a problem once before when I ordered and paid for currency then just as I was leaving for the airport they phoned to say the currency wasn't available and they would refund my card in 10 days. I had to go on holiday without the currency and without the money in my bank to get more !
    travelover
  • dmg24
    dmg24 Posts: 33,920 Forumite
    10,000 Posts
    Maybe you are jinxed?
    Gone ... or have I?
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