Company wont bill me

MrX

Does anyone know where I stand legally with the following. Maybe someone has had the same problems?

1. I had some windows replaced by a local glazing firm.
2. The installation was appalling.
3. I compained and was told that it would have to be assessed by the firms owner who was on holiday at the time. In the meantime I sent photos to the company and they agreed that it was so bad they would correct the problem before the owner was back from holiday.
4. The remedial work was carried out but there was still a few problems.
5. I contacted the company again and asked them to complete the work properly and let me know when done and then I would pay them.
6. One day I came home from work and the work had been completed (all external work).
7. I contacted the company and said that the work appeared to be done but could they confirm and also tell me how much I owed as I would expect a reduction due to the problems encountered.
8. Since then I've not heard anything. And that was 2 months ago.

Is it up to them to bill me or should I keep asking them to bill me? And is there a point in time where their right to charge me ends?

Its not that I'm not happy to pay, minus a reduction for the hassle, I just dont know whether the onus is on me to keep offering, or them to ask me?

Anyone?

Blacksheep1979

you've asked to pay - wait 6 years and you're in the clear

Seriously though, don't spend the cash as they may realise in 6+ months that you owe them.

McKneff

I wouldnt ask them again, put the Cash in an ISA and just wait. The accountants are likely to find the anomaly at the year end.

but if the dont, after 6 years they cant chase you for it

MrX

Yeah I thought it was something like 6 or 7 years as long as I dont admit the debt within that time, right?

I'll probably just sit tight then until they come knocking. I'm wondering (or more hoping) that they've 'hidden' it from the owner seeing as it was such a bodge first time round and they dont want anyone to get in trouble over it. Which suits me! Or maybe their original poor workmanship simply extends to their accounts team. And one day they'll realise and then bill me.

DVardysShadow

MrX wrote: »

Yeah I thought it was something like 6 or 7 years as long as I dont admit the debt within that time, right?

I'll probably just sit tight then until they come knocking. I'm wondering (or more hoping) that they've 'hidden' it from the owner seeing as it was such a bodge first time round and they dont want anyone to get in trouble over it. Which suits me! Or maybe their original poor workmanship simply extends to their accounts team. And one day they'll realise and then bill me.

I think you have a good point about hiding it from the owner. but I reckon thgis could come back and bite you in the bum.

Your original point 7: "I contacted the company and said that the work appeared to be done but could they confirm and also tell me how much I owed as I would expect a reduction due to the problems encountered." is the right way to have gone, but if you did not do it in writing, your position might become weaker for claiming a reduction. In your position, I would make sure it was put in writing, copies kept, just to establish that the request for a reduction arose in the timeframe of doing the job, not when you get chased for the money.

DVardysShadow

Mysolicitorisbetter wrote: »

Did you receive a bill/invoice or quote etc at the old price?

If you did then they may count as request for payment. Just because you want a reduction doesnt mean you will get one.

Just because a company which does a poor job invoices in full doesn't mean they will get it either.