EDF nightmare

hazel09

I have been billed by EDF for my electricity usage after a battle with them to send me the bill. This is £890!!!
I have had a new meter installed in Apr2008 and since I have been chasing the EDF to bill me.

We have been with EDF for a long time for both Gas and Electricity and have always maintained the payments via direct debit. I bit the bullet to change the meter in new house and since the whole cat and a mouse game began!

Since the installation of the new meter, every time I would phone them for the bill; The staff at the EDF would have been unable to find my new meter's details on their system. I would then receive a standard letter two or three days after the phone conversation with the EDF staff. This letter would simply say” Thank you for contacting EDF. Unfortunately, we don’t appear to have the information about your electricity consumption. This may be due to a problem with your prepayment key”.

EDF staff clearly was clearly made aware every time I phoned them that I don’t have the prepayment meter anymore and that the new meter has been installed on xxxxdate. I have had not received a single bill for it since. I feel very angry and would appreciate some help here. Some times ago I read this article on Martin’s money website and saved it on the hard drive. Can some one tell me I have a valid reason to challenge this huge bill which is the fault of EDF? They clearly admitted once that they have lost my account details!!
In august once again I phoned to chase this all and this time I told the cahp at the other end of the phone that thay can not bill me anything older than 12 months and I have feeling that this woke the EDF staff from thier deep nap and after a week they sent me a huge bill.

Please advise me what are my rights if the EDF have failed to bill me over a year. I also need help with the template ketter for this issue.

Hazel:eek:

filmnoir

The issue relates to a missed meter exchange, now you say they have billed you? Do they have the new credit meter details on record? If so, what is the openning read of the meter? Did you take the read? When did you first notfy them? When did you recieve your first bill for the new meter?

EDF agree to the codes of practise for billing.
http://www.energy-retail.org.uk/documents/CodeofPracticeforAccurateBills.pdf
If they failed to send you a bill for at least one year plus if after July 07 then they should cancel it. Dont forget this is their code of practise not the industrys. They could decide not to follow the code.

You do have a valid complaint. However, also on the flip side you knew you were using electric, so even though not receiving a bill you should have been putting away what you thought you were using.

Write a letter stating all of the details down in a complaint and send it to them recorded. Keep this, they will have 8 weeks to respond. If they do see what they say, if they say it qualifies under the code of practice Id only accept it being cancelled and a new agreed starting read. If they do not come back or comeback saying they will enforce all or part of the bill I'd follow http://www.energy-ombudsman.org.uk/ and raise an omburdsmen complaint. There is no guarantee the omburdsmen will go in your favour, be clear of this before going down this root. Also I would contact the ERA (The association that EDF are part of with the Codes of Practise) to inform them one of their members is breaking the code.