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Undercharged in a shop

Dave1979
Dave1979 Posts: 139 Forumite
Part of the Furniture 100 Posts Combo Breaker
in Consumer rights
I just bought a hard drive and also got it cloned onto a new drive and installed at a PC shop.

They quoted (over phone) £90 but when I paid they told me £40 (with an invoice) which I paid by card and left with my PC.

I am thinking maybe they did not include the price of the drive. Can they charge my card with the extra £50 without my authorisation?

Comments

  • Proc
    Proc Posts: 860 Forumite
    I don't think so.

    Presumably, if they'd over-charged, you certainly wouldn't expect a refund of the difference would you ;)

    Can't some people just be honest?
  • moonrakerz
    moonrakerz Posts: 8,650 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Dave1979 wrote: »
    Can they charge my card with the extra £50 without my authorisation?

    Only if the invoice said £90 and they put £40 on the card in error.
  • Dave1979
    Dave1979 Posts: 139 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    moonrakerz wrote: »
    Only if the invoice said £90 and they put £40 on the card in error.

    Invoice was for £40
  • ex.astris
    ex.astris Posts: 24 Forumite
    They probably won't even realise until they do a stock check and find they're down an item. Then they'll probably assume it's been stolen and write it off!

    Just consider yourself lucky!
    Any advice or opinion is only informal advice to the best of my knowledge. Just covering my back, yadda yadda.
  • McKneff
    McKneff Posts: 38,857 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    So now you have to decide

    Are you feeling lucky and dishonest

    or

    honest and fess up
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
  • Laz123
    Laz123 Posts: 1,742 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    You have to ask yourself just one question...

    Do I feel lucky?

    Well, do ya punk?
  • CHR15
    CHR15 Posts: 5,193 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Maybe they felt guilty at charging £50 for something so simple as insterting a couple of screws, a couple of cables and performing a few mouse clicks.
  • McKneff
    McKneff Posts: 38,857 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    But, on the other hand possibly the person on the phone got it wrong.

    personally (and apologies, i had not read your post properly and only just realised that you had got the quote over the phone) i would just forget about it and presume that the invoicing people got it right. If you really want to be sure, ring again pretending to be somebody else, ask for a quote for the same problem. See what they say. Then forget about it.
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
  • Dave1979
    Dave1979 Posts: 139 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    edited 30 September 2009 at 6:44PM
    They have since e-mailled to check that everything is ok and not mentioned the price.

    I got their details from a web noticeboard at work and it did say to mention it for a discount but looking online the cheapest price for the drive alone is around £60 (it's a 1TB Seagate Barracuda).

    I did give them a glowing review - maybe the price was to drum up business.
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