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Argos -grrrrr!!!
Lifeisbutadream
Posts: 13,102 Forumite
I made a purchase of a washing machine and a fridge freezer, through our business, to a customers house from ARGOS
They flatly refuse to send the VAT receipt to me, even though I made the payment, because the delivery address is the customers address, not mine (well it would be seeing as that is where the goods were delivered to)
Where do I stand - I have sent several emails and been on the phone for hours to them, but they just keep quoting 'the data protection act'
ALSO their Customer Services are so rude it is untrue....
They flatly refuse to send the VAT receipt to me, even though I made the payment, because the delivery address is the customers address, not mine (well it would be seeing as that is where the goods were delivered to)
Where do I stand - I have sent several emails and been on the phone for hours to them, but they just keep quoting 'the data protection act'
ALSO their Customer Services are so rude it is untrue....
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Comments
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Seek advice from Customs and Excise?
Small claims court to reclaim VAT as they have not accounted for it? [long shot]Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0 -
Just been on the phone to them again... one of their Customer Services Advisors put the phone down on me!!!!0
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How did you order the item originally? Did you go into store or did you purchase online/over the phone? Was the delivery in your name or the customer's name?[DISCLAIMER: Any posts made by myself are my opinions and do not represent my employer]
God put me on Earth to acomplish a certain number of things.
Right now I am so far behind I will probably never be allowed to die!0 -
How did you order the item originally? Did you go into store or did you purchase online/over the phone? Was the delivery in your name or the customer's name?
It was online - it wont have been in the customers name, but it was their delivery address - Argos are saying that they are the billing address too, but they are not as far as I remember - I paid for it with my Business Account so would have put either the business or me as the Billing address.0 -
Why not ask the customer to request one for you? It comes to their address and they give it to you. Simple.
Unless you charged them more than YOU paid!
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Lifeisbutadream wrote: »It was online - it wont have been in the customers name, but it was their delivery address - Argos are saying that they are the billing address too, but they are not as far as I remember - I paid for it with my Business Account so would have put either the business or me as the Billing address.
Not sure about online, but in store you can specify Delivery Address AND Customer Address (so if you live on 1 High Street but it's being delivered to 38 Low Street then it can be set).
Sorry can't be much more help on this one :rolleyes:[DISCLAIMER: Any posts made by myself are my opinions and do not represent my employer]
God put me on Earth to acomplish a certain number of things.
Right now I am so far behind I will probably never be allowed to die!0 -
Why not ask the customer to request one for you? It comes to their address and they give it to you. Simple.
Unless you charged them more than YOU paid!
Of course I charged more than I paid - I am running a business, not a charity :rolleyes:
Its not as simple as asking the customer - it is a student house (which is currently empty) and the owners live 200 miles away - I dont have access to the house now that the job is complete and even if I did, it is 15 miles from where I live.0 -
Why not ask the customer to request one for you? It comes to their address and they give it to you. Simple.
Unless you charged them more than YOU paid!
The cuatomer was obviously charged more than the OP paid.....do you source and pay for kitchen appliances for other people in your spare time?!?0
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