Ebay - worried that someone is trying to get refund or will leave negative feedback

iscamaid

Hi

I recently sold an expensive handbag on Ebay for £1.99. I listed it accurately with measurements in both metric and imperial. The person who purchased it has 100% feedback, however I have now seen that she has a history of leaving negative and neutral feedback. In most cases the seller refutes her comments saying she has not read the description properly. I can also see she has postive feeback from sellers who have put a comment that it should be negetive due to lack of payment or being unco-operative. (Shame sellers have to leave postive feedback only, in order to warn others).

This person has now e-mailed me to say she is unhappy with the goods as she cannot fit her books into the bag. As accurate measurements were added to my listing and the bag was in very good condition I think she is trying it on to extort a refund. I have a very good feedback history and take quite a bit of pride in my EBay rating. Help - I really do not want to send her a refund but do not want a negative on my history. Can Ebay intervene in their disputes area if thye think she has a history of trying to extort refunds??

cally6008

dont give in to her just cos her books wont fit in the bag

tell her that auction stated measurement clearly and if she is unhappy with the bag then she should feel free to sell it on

soolin

Don't give in to her blackmail and if you have the time start harrassing ebay about this being a malicious bidder and she may well get suspended.

Using ebay with the sole intention of leaving a non positive actually breaches their rules, but be persistant.

Lastly, don't be tempted to leave a negative positive that actually works against you. Ebay will note that you left a positive and will therefore assume you have no issues at all with the transaction, you are also subject to a seller warning for misuse of the feedback system (the same thing you are trying to get her for) and you are also increasing the feedback of a bad buyer.

pinkshoes

Just send her a polite message saying that you're sorry her books don't fit in the bag, but the measurements given in the description were accurate, so in this case you won't be issuing a refund. Tell her that she's welcome to use/copy your photo and text in the auction if she wants to sell the bag on.

Who cares if she leaves a neg?? Just reply to it calmly saying "bag as described. Please read feedback that <buyer name> has left for others then block her".

Most people would then look at her feedback that she's left for others, and realise she was a nutter!

mrcol1000

If you sold an expensive handbag on ebay for 1.99 couldn't you just take it back, refund and see if you can sell it again for a bit more nearer its worth?

prowla

Tell her to get smaller books.

alison999

mrcol1000 wrote: »

If you sold an expensive handbag on ebay for 1.99 couldn't you just take it back, refund and see if you can sell it again for a bit more nearer its worth?

not the point though, is it?

POSSETTE

shouldnt she pay for return postage? recorded at that..if she doesnt then she doesnt get refund surely? Then resell it for more and email her back saying she did you favour as you got more for it!!

Scarlett.1974

If it were me I would let her return it, refund her, re-sell it (at a hopefully better price...... maybe look into why it went so low in the first place, maybe revise the listing, add better photos?) and then block her. I know you shouldn't have to do this, this buyer is clearly a nasty piece of work but for £1.99? Life's too short

iscamaid

soolin wrote: »

Don't give in to her blackmail and if you have the time start harrassing ebay about this being a malicious bidder and she may well get suspended.

Using ebay with the sole intention of leaving a non positive actually breaches their rules, but be persistant.

Lastly, don't be tempted to leave a negative positive that actually works against you. Ebay will note that you left a positive and will therefore assume you have no issues at all with the transaction, you are also subject to a seller warning for misuse of the feedback system (the same thing you are trying to get her for) and you are also increasing the feedback of a bad buyer.

Thank you very much to everyone who has replied, I really appreciate the advice and the postive support. I was upset and angry last night and really was not sure what to do (I have bought and sold quite few things on EBay and except for a couple of items which were not quite what I have expected have never had any problems, finding most people to be friendly and accurate). I have sent a query to Ebay, and am still waiting for their reply.

Soolin - I understand that if a seller has an issue they should raise it with the Disputes centre. I also acknowledge that if a person leaves inaccurate negative feedback I can counter this with my own comment. However the "feedback left for others" tab is not looked at as frequently as the main feedback area. It also has no bearing on their score, a person with 100% can leave negative and neutral feedback on 50% of their purchases. If the only option other sellers have taken is to leave positive feedback with a comment "beware" or "this should be negative" could you please advise how I can get around this to help make it clear to others that this person is a trouble-maker.

Also if I get incorrect negative feedback, do you know if it is a complicated process getting EBay to withdraw it?

Again many thanks to everyone for your help.

Smart_But_Casual

Scarlett.1974 wrote: »

If it were me I would let her return it, refund her, re-sell it (at a hopefully better price...... maybe look into why it went so low in the first place, maybe revise the listing, add better photos?) and then block her. I know you shouldn't have to do this, this buyer is clearly a nasty piece of work but for £1.99? Life's too short

Agreed. I'd re-photo and re-sell at a higher price.