Wrong easyjet boarding pass and late luggage

davelaw00

Hi there,

I had an interesting experience traveling from Bristol to Edinburgh on Easyjet on Monday and was wondering if any of you have had any experience with or thoughts on this issue.

We arrived at the airport with only 5 mins till check in closed. Rushed to a desk, checked in our bag and got our two boarding passes.

Proceeded through security but just before I got to the metal detector I looked at my boarding pass and realised Easyjet had given me a pass under a completely different name flying to Geneva, not Edinburgh.

Ran back through security to Easyjet customer services as it was getting close to closing time.

Easyjet rep muttered something like "oh not again" when I showed him. They managed to print off my correct boarding pass and I got rushed through security to my flight. Which we caught, thankfully.

Annoyingly, they couldn't get my bag on the Edinburgh flight in time so it went to Geneva, under the wrong name. Luckily they found it and after two days, got it back to me.

Anyway, has anyone heard of this happening before? How can they possible give someone the wrong boarding pass and is it not a bit of a security lapse?

Also is there any kind of compensation I can claim for the inconvenience?

Thanks for your help.

Dave

DrScotsman

davelaw00 wrote: »

Also is there any kind of compensation I can claim for the inconvenience?

You're about to get a huge shouting at from the not-more-compensation-culture brigade, and in this case I agree with them.

Demand any expenses or losses incurred by this paid for (e.g. phone calls, toiletries, clothes, unable to use hotel without documentation in case) and then maybe ask for a little bit extra for the amount of your time wasted, but don't expect much if it wasn't several hours

davelaw00

Demand any expenses or losses incurred by this paid for and then maybe ask for a little bit extra for the amount of your time wasted

Isn't that compensation?

Tozer

davelaw00 wrote: »

Isn't that compensation?

Of course it is. Ignore those who see the word "compensation" and forget what it actually means.

Wow, what a nightmare. You should definitely be compensated for the costs incurred.

I didn't think unaccompanied luggage was allowed to fly?

davelaw00

I didn't think unaccompanied luggage was allowed to fly?

It's possible that they managed to get it off at Bristol before it went to Geneva. Come to think of it, it's probably highly unlikely that they would let it fly unaccompanied.

The thing that annoyed me most was that when we arrived in Edinburgh, the Easyjet rep there had no idea of the situation. Bristol hadn't thought to call ahead and let them know the situation. Bristol hadn't given me any kind of luggage receipt and it was such an early morning flight that I couldn't remember what the wrong name was that they'd put me under. So there was no way of identifying my bag other than how it looked! (my fault for not having a label I guess).

It's just a matter of having to buy toiletries. But also work clothes and everything were in the bag, so it just caused a massive inconvenience.

I'm not trying to profit from the situation.

DrScotsman

davelaw00 wrote: »

Isn't that compensation?

Tozer wrote: »

Of course it is. Ignore those who see the word "compensation" and forget what it actually means.

I apologise (and to you OP). It's just that most threads you read on MSE nowadays using the word "compensation" are generally along the lines of "I pricked my finger in Tesco, can I get compensation???" :rolleyes:

The OP should be compensated for their losses, I just assumed there weren't any since they weren't mentioned in the first post.