Should I accept offer?

shanks

Hi,

I have recently been made an offer by a CC company for £292. I began the claim in late 2007 but as I did not have my CC number, it took this long to get this result.

I do not have any old statements for the account, so I have no way of checking how much I actually paid in charges and interest

In their letter, the CC company state:

" I've reviewed your account and, as a matter of goodwill, I'd like to reduce the default sums we've added to £12 each. This amount totals £272. I would also like to refund an additional £20 as an acknowledgement of interest that you may have incurred."

Any advice would be greatly appreciated.

Thanks,

Shanks

natweststaffmember

shanks wrote: »

Hi,

I have recently been made an offer by a CC company for £292. I began the claim in late 2007 but as I did not have my CC number, it took this long to get this result.

I do not have any old statements for the account, so I have no way of checking how much I actually paid in charges and interest

In their letter, the CC company state:

" I've reviewed your account and, as a matter of goodwill, I'd like to reduce the default sums we've added to £12 each. This amount totals £272. I would also like to refund an additional £20 as an acknowledgement of interest that you may have incurred."

Any advice would be greatly appreciated.

Thanks,

Shanks

Does the letter not have the credit card number on it or have I misread the post?

shanks

natweststaffmember wrote: »

Does the letter not have the credit card number on it or have I misread the post?

Yes, I now have the CC number. However, I have no statements and am having difficulty as when I call the CC customer services department, they have no record of the account number - even though they are making me an offer.

I would like to get hold of all my statements but it seems like an impossible task.

Any advice would be greatly appreciated,

Thanks,

Shanks

natweststaffmember

shanks wrote: »

Yes, I now have the CC number. However, I have no statements and am having difficulty as when I call the CC customer services department, they have no record of the account number - even though they are making me an offer.

I would like to get hold of all my statements but it seems like an impossible task.

Any advice would be greatly appreciated,

Thanks,

Shanks

Write back to them and state you are considering their offer and would request that they send you statements of the account so that you can verify the amount they are offering so that you can make a decision as to whether to accept or decline the offer.

PaulinWeston

I'd write back saying that before you can consider you would like to know details of all charges etc added to your account in the six years from the date you first claimed (late 2007). This is called a "Subject Access Request" or SAR letter.

You have to pay £10 (the statutory charge) for this information - so enclose a cheque/po made out to the company (and mark it "FOR SAR PURPOSES ONLY")

Once you have the information on what charges were applied, then you can work out what the amount you are owed is (including interest).

I've had three cases myself where I was offered the "difference" between what was charged and the £12 ('fair' amount). In each case I wrote back saying that I wanted the full amount and in each case - the credit card company has paid up (eventually!)

Hope this helps - Paul

shanks

Thanks Paul,

Gonna get that off today.