Help! HMV refuses to allow me to return faulty Sony PSP, despite being in warranty!

warehouse

Spartacus_Mills wrote: »

Pretty obvious really.

Your well intentioned advice is utter !!!!!.

Next time let some one who knows the facts deal with it.

HTH.

Freddie_Snowbits

Spartacus_Mills wrote: »

It is not to prove a point. It is HMV's responsibility not Sony's.

I bet if she went to Sony the repair could be quicker, If I ran a shop, I would take twenty eight dyas just to process the repair in the first place!

Esqui

Spartacus_Mills wrote: »

It is not to prove a point. It is HMV's responsibility not Sony's.

Why let Sony get away with poor service and why should the OP go to the time and trouble of dealing with Sony when HMV should resolve the issue.

I see what you're saying, don't get me wrong there. It IS HMV's responsibility, however, in the case that they are refusing to, it would be prudent to contact Sony to see if they can provide a solution which is easier and quicker. If they can, I don't see any reason to keep banging one's head against a wall trying to get HMV to sort it out.

KeithP

Spartacus_Mills wrote: »

Pretty obvious really.

Your well intentioned advice is utter !!!!!.

Next time let some one who knows the facts deal with it.

HTH.

At least I didn't manage to invoke the swear filter. :rotfl:

Oh, and by the way... exactly what did your post add to the sum of human knowledge?

KeithP

Freddie_Snowbits wrote: »

I bet if she went to Sony the repair could be quicker, If I ran a shop, I would take twenty eight dyas just to process the repair in the first place!

Exactly right, Freddie_Snowbits.

Which was all I was suggesting earlier.

fiddiwebb

Freddie_Snowbits wrote: »

I bet if she went to Sony the repair could be quicker, If I ran a shop, I would take twenty eight dyas just to process the repair in the first place!

And would Sony charge to fix the problem?

Would you have to pay postage to send the item to Sony, who pays the cost of postage for returning the item back?

Just checked the above and cost of postage is down to the consumer.....

This Guarantee does not cover transport costs and risks associated with transport of your product to and from Sony or an ASN member.

Spartacus_Mills

KeithP wrote: »

At least I didn't manage to invoke the swear filter. :rotfl:

Oh, and by the way... exactly what did your post add to the sum of human knowledge?

Far more than any contribution you have ever made.

BTW weird sense of humour you have.

Like I say, let those who know what they are talking about deal with the issue. Your advice was misplaced and disingenuous. It did nothing to help the OP.

LoopyPrune

Sorry to read through the whole of the post but if its been mentioned already I apologise as its getting late. But why don't you take it back to a different HMV? Just tell them this is your local store and the one you purchased the item at was while you were visting friends? Also look for an inexperienced assistant much like the young girl you originally spoke to who would be willing to accept the return. Underhanded practices I know but hey when the gloves are off you need to get down and dirty!

snagglepuss16

if the product is under 12 moths old it is the retailers responsibility.sounds like the manager is on a power trip.

stebiz

LoopyPrune wrote: »

Sorry to read through the whole of the post but if its been mentioned already I apologise as its getting late. But why don't you take it back to a different HMV? Just tell them this is your local store and the one you purchased the item at was while you were visting friends? Also look for an inexperienced assistant much like the young girl you originally spoke to who would be willing to accept the return. Underhanded practices I know but hey when the gloves are off you need to get down and dirty!

Loopy, couldn't have put it better myself!!