How long should a company keep spare's?

The_Jester

cardinalbiggles wrote: »

There is actually a law regarding the availability of spare parts, I think its 6 years after date of last production If I remember correctly from Uni. B&Q may not have them but someone else will no doubt!

Yes this is what I thought. Six years stuck in my head but wasn't entirely sure. You've just confirmed it for me. Thank you :beer:

ecraig wrote: »

Unfortunately B&Q import many PP/Mac lines on a seasonal buy, so it's possible there is either no stock left of the model, or of spares.

Have you called the specific PP/Mac helpline for spares, or did you enquire about spares instore?

The store unfortunately wouldn't know about spare parts available and would need to either call the helpline on your behalf, or log with the Store Support Office.

FYI: The helpline number is 08453002577 if you choose to call.

Enquired via their technical line and customer services. Confirmed by both not to stock them anymore.

Leo2020

Do you know which law the availability of spare parts comes under?

It just that I thought that manufacturers didn't have to supply spare parts for a specific period of time.

However, you can make a claim under the SOGA for up to 6 years after purchase. But SOGA doesn't mention anything about the availability of spares.

Optimist

Leo2020 wrote: »

Do you know which law the availability of spare parts comes under?

It just that I thought that manufacturers didn't have to supply spare parts for a specific period of time.

However, you can make a claim under the SOGA for up to 6 years after purchase. But SOGA doesn't mention anything about the availability of spares.

I would also be interested in the relevant legislation for as far as I am aware there is no such statutory obligation to supply spares well not in the UK although there is under the Irish SOGA !

Andy_L

ISTR that car manufactures provide spares for ~10 years from a model being discontinued but that that is a voluntary "industry best code of practice" thing rather than a legal obligation

The_Jester

Received a reply back from Consumer Direct. It appears I was wrong.

[FONT=&quot]Based on the information supplied within your e mail I would advise that the trader would not be obliged to store or supply parts for any fixed time. [/FONT]

[FONT=&quot]You could always take the issue to the trader's Head Office as a customer service issue as this has happened more than once. Written requests tend to get a better result. You could always ask for a goodwill gesture - possibly towards a new purchase[/FONT]

ChrisGUK

This is a much bigger issue than just drill batteries. Consumers are being ripped off, and products are being thrown away needlessly. I have just chucked away a four year old shower cubicle because a small plastic part was not available. I'm just about to chuck out a two year old flat screen TV because the manufacturer will not supply parts.

The only way to stop this nonsense is a change in the law. At the very least, manufacturers should be required to state their policy on parts availability on their packaging so that consumers can choose.

For power tools and appliances, buy Bosch - when you need a part, you just order it online and it arrives in the post a few days later.

Googlewhacker

ChrisGUK wrote: »

This is a much bigger issue than just drill batteries. Consumers are being ripped off, and products are being thrown away needlessly. I have just chucked away a four year old shower cubicle because a small plastic part was not available. I'm just about to chuck out a two year old flat screen TV because the manufacturer will not supply parts.

The only way to stop this nonsense is a change in the law. At the very least, manufacturers should be required to state their policy on parts availability on their packaging so that consumers can choose.

For power tools and appliances, buy Bosch - when you need a part, you just order it online and it arrives in the post a few days later.

Well done on reviving a post that is over 1 year. Why not sell the items on ebay for pence so that someone can utilise the spare parts rather than wasting them?