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Brought hoover 6 mths ago now faulty, 1 year gauratee

I brought a hoover of ebay in febuary from a seller who just sells hoovers etc, they r a bussiness too, the hoover has a yr gaurntee as well, well the hover is now playing up and i have read that i have to pay for the postage to send back which will be about £15, do you think i can do anything about paying for this postage as i cant get this to the post office as i work full time and also suffer with my back any ideas ?
Won 2010: Butlins 5 day Break and £250, 1 yr Virgin Active membership, Meal for 10 at Best Parties Ever, skyline 2011 dvd.

Surveys Tescos Home Panel,Boots,cint sample,Unex Royal Mail,Crowdolody,Valued opinions,Ayton,Buzz,Ayton,Consumer Pulse,Royal Mail Posting, pigsback.

Comments

  • soolin
    soolin Posts: 74,434 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    The obvious question is have they said they will accept the return?
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • livelyred
    livelyred Posts: 2,367 Forumite
    soolin wrote: »
    The obvious question is have they said they will accept the return?
    They havent said they will accept the return of the hoover i have just read in the listing it will cost this amount to send back, also i have emailed and phoned there customer number and nothing, can i put a dispute or anything like that in with ebay or paypal ?
    Won 2010: Butlins 5 day Break and £250, 1 yr Virgin Active membership, Meal for 10 at Best Parties Ever, skyline 2011 dvd.

    Surveys Tescos Home Panel,Boots,cint sample,Unex Royal Mail,Crowdolody,Valued opinions,Ayton,Buzz,Ayton,Consumer Pulse,Royal Mail Posting, pigsback.
  • soolin
    soolin Posts: 74,434 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    You are out of time for both ebay and paypal, you need to talk to your seller before you do anything else.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • livelyred
    livelyred Posts: 2,367 Forumite
    What is the time limit ?
    Won 2010: Butlins 5 day Break and £250, 1 yr Virgin Active membership, Meal for 10 at Best Parties Ever, skyline 2011 dvd.

    Surveys Tescos Home Panel,Boots,cint sample,Unex Royal Mail,Crowdolody,Valued opinions,Ayton,Buzz,Ayton,Consumer Pulse,Royal Mail Posting, pigsback.
  • cyberbob
    cyberbob Posts: 9,480 Forumite
    1,000 Posts Combo Breaker
    livelyred wrote: »
    What is the time limit ?

    45 days . Speak to the Seller!
  • Can you deal directly with the manufacturer? Though your contract is indeed with the seller it's often quicker and more efficient to go straight to the source.
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