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BT - you REALLY need to train your staff better!
WishI'dReadSooner
Posts: 1,716 Forumite
in Phones & TV
Hmmm - Even though I'm on the Telephone preference service it seems this doesn't apply to BT.
Had a phone call today purporting to be from BT. Having recently gone over to unlimited calls anytime I was VERY upset to be told that set-up fees for ALL calls were going up in October to 9p per call.:mad:
I asked if this applied to the unlimited calls anytime package & was assured "YES, it does". The lady then asked if I wanted to renew my 12 month call package. STRANGE as I'd just gone onto this package on 1st September?? I said "NO - I don't & I really think BT should be able to do this - they have to be breaking the contract?" Lady was unable to answer ANY points put to her - I guess English wasn't her first language!
OK I have spent 1hr today trying to sort out if this was a call from another company (slamming me?) & whether I have actually just cancelled my BT contract. Turns out the call was from BT, it appears that the 9p call set-up charge just relates to the basic BT packages outside the free calls anytime or weekend. It doen't look like I managed to cancel my BT package either. ALL THIS HASSLE because BT doesn't train its staff properly & insists on using offshore companies whose grasp of English is POOR!
As a homeshoring teleworker - WHEN oh WHEN will BT get it's act together & offer us all the service we need IN THIS COUNTRY?
Really p....d off at this!
Had a phone call today purporting to be from BT. Having recently gone over to unlimited calls anytime I was VERY upset to be told that set-up fees for ALL calls were going up in October to 9p per call.:mad:
I asked if this applied to the unlimited calls anytime package & was assured "YES, it does". The lady then asked if I wanted to renew my 12 month call package. STRANGE as I'd just gone onto this package on 1st September?? I said "NO - I don't & I really think BT should be able to do this - they have to be breaking the contract?" Lady was unable to answer ANY points put to her - I guess English wasn't her first language!
OK I have spent 1hr today trying to sort out if this was a call from another company (slamming me?) & whether I have actually just cancelled my BT contract. Turns out the call was from BT, it appears that the 9p call set-up charge just relates to the basic BT packages outside the free calls anytime or weekend. It doen't look like I managed to cancel my BT package either. ALL THIS HASSLE because BT doesn't train its staff properly & insists on using offshore companies whose grasp of English is POOR!
As a homeshoring teleworker - WHEN oh WHEN will BT get it's act together & offer us all the service we need IN THIS COUNTRY?
Really p....d off at this!
0
Comments
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Have since had 2 phone calls from BT & people I could barely understand asking me for feedback!
THIS IS POOR! VERY POOR B.T.!!!!!
British Telecom from India? What happened to the British part?0 -
Well, lets not forget Britain's very intimate and questionable history with India...Try to imagine nothing ever existed...0
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