Comet Faulty Laptop - Need Advise

Jules433

Hi all,

Sorry if I'm going to post something that's already on the forum, done a search but nothing seemed to help. Please forgive me if this is a little long winded and I have the odd rant.

Here's the story:

Purchased an Acer 7730ZG laptop from my local Comet on 04/07/09 (huge mistake, never buying anything from Comet again).

Switched the laptop on 07/08/09 and nothing - screen flickered but laptop didn't boot up.

Packed the laptop up neatly in it's original packaging and went to the Comet store with the receipt, where I was met with the 30 day mantra - no replacement/refund after 30 days, laptop must be sent off for repair.

Wasn't happy about this, mentioned the Sales of Goods Act (if product faulty within 6 months of purchase then the item is seen as faulty on delivery) but the Customer Service person told me that Comet could do what they liked and if I didn't like it speak to Trading standards. I finally agreed for the laptop to be sent off for repair and would speak to Trading Standards when I arrived home. I'd like to add that the Customer Service person was fairly rude and unhelpful and was starting to p*&s me off, so decided to leave the store before I told him where to shove it.

Phoned Trading Standards when I got home and was told basically that Comet could do what they liked and I had no consumer rights for a replacement or refund.

It's now 5 weeks later and still no repaired laptop, spoken to Trading Standards again and they've now said that I've given them a reasonable amount of time to repair the faulty laptop and that I should speak to the store again, if no joy from the store to send a recorded letter.

Went to the store and asked to speak to the manager regarding this issue, funny thing is I was told the manager wasn't available (he was chatting up some blonde bimbo in the corner of the store) and no one was at the Customer Services desk either. I asked to see someone who was in charge when the manager wasn’t available, should have gotten his name but I was too angry at the time – he said that I was being rude and that 5 weeks wasn’t an unreasonable amount of time to wait for a repair. I mentioned that I had spoken to Trading Standards and would be backing it up with a recorded letter to the store giving them a further 7 days to sort the matter out. I then turned away and started to walk out of the store. He stopped me and called me a coward for turning my back on him and walking out!

So, where do I stand and how do I word the letter stating that 5 weeks is an unreasonable amount of time to repair a faulty laptop and that I want it sorted within 7 days or I take further action?

What happens after I send the letter and they do nothing?

I used a credit card to pay for the laptop – do I make a claim against Section 75?

Thanks for reading my rant and any help/advise would appreciated.