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scottish power

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i have moved away from scottish power twice in 6 months. on both occaisions they arbitrarily set our direct debit miles above our usage. i meticulously worked out our monthly usage, it came to around £40. despite repeated emails and phone calls, they completely ignored us and increased the payment to £70.

as i say, this is the second time in 6 months we have left them for the same reason, as they were our supplier at previous address. i have discussed this issue with colleagues and found other people who were hundreds of pounds in credit, only discovered months after the fact.

is this problem peculiar to scottish power?
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