Faulty Microwave

greenstick

Hi Guys

To cut a long story short, the door on my 13 month old microwave refuses to open. It is a panasonic and was £115 so I am reluctant to just throw it away and buy another.

Please could someone let me know what my rights are regarding repair/replacement and how I should go about this.

Cheers

Weymouth_Man

Probably cheaper to buy a replacement, once you start having problems is it worth repairing, I think generally with Microwaves it’s cheaper to buy a replacement unless you have an expensive model ?

http://trial.which.co.uk/house_and_home.php?p_id=395&source=goog&keyword=Microwave&whichaa=2

derrick

greenstick wrote:

Hi Guys

To cut a long story short, the door on my 13 month old microwave refuses to open. It is a panasonic and was £115 so I am reluctant to just throw it away and buy another.

Please could someone let me know what my rights are regarding repair/replacement and how I should go about this.

Cheers

Take it back to where you bought it from and don't get into dispute re the warranty, warranties are in addition to statutory rights and paying £115 for a microwave, it should last a lot longer than 13 months,Sale of Goods Act applies, they should repair it,as it can't be much of a problem.

MSE soga

DTI fact sheet

greenstick

Thanks

I've just rung the store I purchased it from.

The sales guy I spoke to advised they could arrange a chargeable repair if I took it back to them, I advised I would expect a Panasonic microwave to last more than 13 months and wouldn't therefore expect to have to pay for the repair.

He accepted what I was saying and advised me to return it to them and have a chat with the manager.

I'm going in tomorrow, lets hope the manager knows his stuff.

I wonder if the chips will still be worth eating???

RedOnRed

Our Panasonic microwave recently packed up after 2.5 years. They wanted £129 to repair it when a brand new equivalent is £149.

So obviously we went for a new one.

derrick

RedOnRed wrote:

Our Panasonic microwave recently packed up after 2.5 years. They wanted £129 to repair it when a brand new equivalent is £149.

So obviously we went for a new one.

Personly I would have pushed for a free repair, SoGA still applies, they should not pack up after 2½ years, we have a Panasonic and it is still going after 8 years

greenstick

Thanks for your help.

Microwave collected from store today with new door mechanism and all working.

Sadly, no chips!